Hi, I’m
Alexandra Madria
Client Account & Operations Manager
Dasmarinas City
Summary
Professional with focus on client success and history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and commitment to achieving results. Expertise includes client onboarding, relationship management, and strategic planning.
Overview
10
years of professional experience
2
Certifications
Work History
AnnounceKit (SaaS) | Freelance
Client Success Manager
07.2025 - 03.2026
Job overview
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Implemented efficient processes for tracking client interactions, improving overall organization and response times.
- Tailored customer relationships by determining expected needs and finding correct solutions.
No Boundaries Marketing Group
Director of Operations
11.2024 - 10.2025
Job overview
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Matchbook AI (SaaS) | Project-Based
Client Account Manager
06.2024 - 07.2025
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Zendoor (Property Management)
Global Account & Operations Manager
10.2022 - 11.2024
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximise customer satisfaction.
- Streamlined systems and processes to increase efficiency and overall business operations.
- Offered hands-on assistance to the customers, assessing needs and maintaining current knowledge of consumer preferences.
DJI (VKPO)
Assistant Quality and Operations Manager
10.2021 - 10.2022
Job overview
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximise efficiency.
- Authored periodic reports summarising quality performance indicators across multiple departments.
- Conducted internal audits to assess quality and adherence to company policies.
Expedia Chase (WNS)
Assistant Manager
05.2021 - 10.2021
Job overview
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximise efficiency.
- Authored periodic reports summarising quality performance indicators across multiple departments.
- Conducted internal audits to assess quality and adherence to company policies.
Netflix (TDCX)
Team Manager
11.2020 - 05.2021
Job overview
- Provided necessary support and guidance to team members in order to meet organisational goals.
- Maintained strong relationships with team members to ensure team success.
- Coached, mentored, and trained staff to improve performance, increase productivity, and maximise efficiency.
AT&T (iQOR)
Team Lead
10.2017 - 11.2020
Job overview
- Minimised resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Acted as a subject matter expert for other team members.
- Functioned with expert-level proficiency in daily operations and addressed any challenges with optimism and drive.
- Responded to customer requests for products, services, and company information.
Subject Matter Expert (SME)
07.2017 - 10.2017
CSR
11.2015 - 07.2017
Education
Mapua Malayan College
BS IT from Entrepreneurship
01-2024
University of Manila
BS Foreign Service from International Trade
01-2015
Skills
Strategic leadership
Analytics
Team Management
EOS Implementation
Operations Management
Collaboration
Stakeholder relationships
Growth strategies
Customer service and support
Customer satisfaction
Client relationship management
Certification
2025 EOS Management Training
Timeline
Client Success Manager
AnnounceKit (SaaS) | Freelance
07.2025 - 03.2026
Director of Operations
No Boundaries Marketing Group
11.2024 - 10.2025
Client Account Manager
Matchbook AI (SaaS) | Project-Based
06.2024 - 07.2025
Global Account & Operations Manager
Zendoor (Property Management)
10.2022 - 11.2024
Assistant Quality and Operations Manager
DJI (VKPO)
10.2021 - 10.2022
Assistant Manager
Expedia Chase (WNS)
05.2021 - 10.2021
Team Manager
Netflix (TDCX)
11.2020 - 05.2021
Team Lead
AT&T (iQOR)
10.2017 - 11.2020
Subject Matter Expert (SME)
07.2017 - 10.2017
CSR
11.2015 - 07.2017
University of Manila
BS Foreign Service from International Trade
Mapua Malayan College
BS IT from Entrepreneurship