Alexandra Madria
Global Account & Operations Manager
Dasmariñas City, Cavite
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Global Account & Operations Manager
Zendoor
Phoenix, AZ
10.2022 - 04.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Quality and Operations Manager
VKPO - DJI
10.2021 - 10.2022
- Streamlined systems and processes to increase efficiency and overall business operations
- Developed and implemented performance standards and procedural changes to drive productivity and quality.
Assistant Manager
WNS - Expedia Chase
05.2021 - 10.2021
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Team Manager
TDCX - Netflix
11.2020 - 05.2021
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response.
Team Lead
IQOR - AT&T
10.2017 - 11.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts.
Subject Matter Expert
AT&T
07.2017 - 10.2017
- Acted as a subject matter expert for other team members
- Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive.
CSR
IQOR
12.2015 - 07.2017
- Responded to customer requests for products, services, and company information.
Education
BS - Foreign Service
University of Manila
Skills
Operations management
Timeline
Global Account & Operations Manager
Zendoor
10.2022 - 04.2025
Assistant Quality and Operations Manager
VKPO - DJI
10.2021 - 10.2022
Assistant Manager
WNS - Expedia Chase
05.2021 - 10.2021
Team Manager
TDCX - Netflix
11.2020 - 05.2021
Team Lead
IQOR - AT&T
10.2017 - 11.2020
Subject Matter Expert
AT&T
07.2017 - 10.2017
CSR
IQOR
12.2015 - 07.2017
BS - Foreign Service
University of Manila
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