Alexandra Madria
Mandaluyong City, Metro Manila,00
Summary
Seasoned Operations Manager and talented leader with of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Support & Operations Manager
Zendoor
10.2022 - 02.2023
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Led employee relations through effective communication, coaching, training, and development
- Evaluated employee performance on daily basis and coached and trained team members, increasing quality of work and employee motivation.
Assistant Quality and Operations Manager
VKPO - DJI
10.2021 - 10.2022
- Streamlined systems and processes to increase efficiency and overall business operations
- Developed and implemented performance standards and procedural changes to drive productivity and quality.
Assistant Manager
WNS - Expedia Chase
05.2021 - 10.2021
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Team Manager
TDCX - Netflix
11.2020 - 05.2021
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response.
Team Lead
IQOR - AT&T
10.2017 - 11.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts.
Subject Matter Expert
AT&T
07.2017 - 10.2017
- Acted as a subject matter expert for other team members
- Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive.
CSR
IQOR
12.2015 - 07.2017
- Responded to customer requests for products, services, and company information.
Education
BS - Foreign Service
University of Manila
Manila, Manila 01.2013 - 05.2015
Skills
Client Communication
Adaptability
Workforce Management
Partnership support
Performance Evaluations
Strategic planning
Project development and life cycle
Performance monitoring
Timeline
Support & Operations Manager
Zendoor
10.2022 - 02.2023
Assistant Quality and Operations Manager
VKPO - DJI
10.2021 - 10.2022
Assistant Manager
WNS - Expedia Chase
05.2021 - 10.2021
Team Manager
TDCX - Netflix
11.2020 - 05.2021
Team Lead
IQOR - AT&T
10.2017 - 11.2020
Subject Matter Expert
AT&T
07.2017 - 10.2017
CSR
IQOR
12.2015 - 07.2017
BS - Foreign Service
University of Manila
01.2013 - 05.2015