ALEXANDRA ANGELICA VIOLA ONDEN
Purok 7 Tawala Panglao
Summary
Results-driven Food & Beverage Associate and Hospitality Management graduate with proven ability to deliver excellent guest service and ensure customer satisfaction. Experienced in handling diverse guests, upselling menu items, and maintaining cleanliness and efficiency. Seeking to contribute strong service skills and professionalism in a cruise ship environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Associate
Amorita Resort
Ester A Lim Drive Tawala Panglao Bohol
03.2022 - Current
- Delivered high-quality food and beverage service to local and international guests in a luxury resort setting
- Provided attentive and personalized dining experience, ensuring guest satisfaction at all times
- Took accurate food and beverage orders and served meals efficiently in a fast-paced environment
- Assisted in table setup, buffet service, and maintaining cleanliness of dining areas
- Handled guest inquiries, complaints, and special requests professionally and promptly
- Coordinated with kitchen and bar staff to ensure timely and accurate order delivery
- Processed billing and payments using POS system
- Promoted menu items and upsold beverages and desserts to increase sales
- Trained and assisted new team members in service standards and procedures
- Followed strict hygiene, sanitation, and safety standards
Waitress
Choobi – Choobi Restaurant
Rizal Avenue Dipolog City
01.2017 - 01.2018
- Handled order taking, food running, and beverage service in a fast-paced environment
- Maintained cleanliness and organization of dining areas, service stations, and equipment
- Collaborated with kitchen and service team to ensure timely and efficient service
- Followed strict food safety, hygiene, and sanitation standards
Sales Lady
Friendly Mart
Rizal Avenue, Miputak Dipolog City
01.2017 - 01.2018
- Part Time Job
- Delivered excellent customer service by assisting customers with product selection and inquiries
- Built positive relationships with customers to ensure satisfaction and repeat business
- Achieved sales targets through effective product recommendations and upselling techniques
- Maintained cleanliness and organization of the store and product displays
- Promoted ongoing sales, discounts, and store promotions to customers
Education
Hospitality Management
DMC College Foundation, Inc.
Sta. Filomena Dipolog City Zamboanga Del Norte06-2022
Culinary
DMC COLLEGE FOUNDATION, INC.
Dipolog City, Zamboanga Del Norte01-2018
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GALAS NATIONAL HIGH SCHOOL
Dipolog City, Zamboanga Del Norte01-2016
Skills
- Highly self-motivated and oriented person to help the company goals
- Dedicated to work
- Complaint handling and problem resolution
- Ability to work in fast-paced environments
- Time management and multitasking
- Excellent customer service and communication skills
- Ability to work efficiently in fast-paced, high-volume environments
- Team player with experience working with multicultural guests
- Skilled in upselling and guest engagement
- Knowledge of food safety, hygiene, and sanitation standards
- Experienced in POS systems and cash handling
- Flexible and adaptable to different roles in F&B operations
PERSONAL INFORMATION:
- Age: 26
- Date of Birth: October 15, 1999
- Place of Birth: Quezon City
- Citizenship: Filipino
- Height: 154.94 cm
- Weight: 72 kg
Additional Information
JAMES QUIWAG
Bar Supervisor
jamesquiwag@gmail.com
Airra Mae Solijon
Sales and Marketing Executive
+63 927 171 0882
Jeffrey Medina
Food and Beverage Manager
+63 995 559 6102
Affiliations
Member of Student United Volunteers A.Y. 2019-2022
Certification
- Completed MARINA Basic Training - Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid and Personal Safety and Social Responsibility.
- Completed MARINA Accredited Training - Ship Security Awareness Training and Seafarer with Designated Security Duties
Accomplishments
- Venus Award – April 23, 2025
For embodying loving care through compassion, empathy, and dedication - Top Mentioned Associate (Guest Comment Card) – February 2025
Recognized for outstanding customer service - Employee of the Month – July 18, 2024
For exemplifying excellence and company values - Jupiter Award – July 18, 2024
For integrity, reliability, and trustworthiness - TripAdvisor Recognition (Guest Feedback) – August 2024
Commended for excellent service - TripAdvisor Recognition (Guest Feedback) – July 2024
Recognized for service excellence - TripAdvisor Recognition & Guest Comment Card – March 2024 (Awarded April 22, 2024)
Commended associate in both guest feedback platforms - TripAdvisor Recognition (Guest Feedback) – April 2024 (Awarded May 2024)
Recognized for dedication to service excellence
Timeline
Food and Beverage Associate
Amorita Resort
03.2022 - Current
Waitress
Choobi – Choobi Restaurant
01.2017 - 01.2018
Sales Lady
Friendly Mart
01.2017 - 01.2018
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GALAS NATIONAL HIGH SCHOOL
Hospitality Management
DMC College Foundation, Inc.
Culinary
DMC COLLEGE FOUNDATION, INC.