ALEXANDER JEAN PERALTA
Japanese Bilingual IT Specialist
Pasig City
Summary
Japanese Bilingual IT professional with strong foundation in technical troubleshooting, maintenance, system optimization and automation. Known for delivering high-quality support and resolving complex software issues efficiently. Collaborative team player with keen focus on achieving results and adapting to changes in demand and fast-paced environment. Skilled in problem-solving and effective communication. Familiar with standard concepts, practices and procedures in IT with Certifications in ITIL v4, Azure Cloud platform, and Automation (RPA)
Overview
8
8
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Application Support Engineer
Accenture, Inc.
06.2024 - Current
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Provided technical support and troubleshooting for software-related issues within critical business systems, enhancing system reliability.
- Collaborated with cross-functional teams to resolve software problems, minimizing disruption to business operations.
- Used the Japanese language as the primary communication language to coordinate with the Japanese client and the Onshore counterparts in Japan.
AI Data Annotation Specialist
Telus International
10.2025 - Current
- Checked records for accuracy and completeness, and corrected errors.
- Paid attention to detail while completing task assignments.
- Learned and adapted quickly to new technology and software applications.
- Used the Japanese language expertise to train the AI by rating the efficiency of the data before feeding to the AI system
Robotics Process Automation Architect
アクセンチュア株式会社 (Accenture Japan)
06.2023 - 05.2024
- Maintained strong communication with clients and Japanese counterparts throughout the design process to ensure alignment between their vision and the final product.
- Executed and performed system maintenance and troubleshooting of Robotics Process Automation (RPA) bots of cross-functional teams to enhance and boost operational efficiency, thru Automation Anywhere and Microsoft Power Automate platforms.
- Implemented application remediation strategies, improving system performance and provided engineering support for automation initiatives, ensuring seamless integration.
- Developed the automation of Service Desk operations thru the use of chatbots using Microsoft Power Virtual Agents and performed maintenance and release of updates
- Mentored amateur developers on best practices within the field while providing guidance on complex design issues.
Robotics Process Automation Developer Analyst
Accenture, Inc.
07.2022 - 06.2023
- Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
- Improved process efficiency by designing and implementing RPA solutions for various business functions.
- Reduced manual effort required in data processing by automating key business processes using RPA tools.
- Developed custom automation scripts to streamline repetitive tasks, resulting in increased productivity.
- Maintained up-to-date documentation of all automated processes, ensuring ease of knowledge transfer among team members.
Japanese Bilingual Application Developer
Accenture, Inc.
09.2020 - 06.2022
- Monitored system performance and proactively identified potential issues, implementing necessary fixes and optimizations and reported to the designated POC following the escalation matrix.
- Documented and maintained accurate records of system changes, incidents and work requests, ensuring transparency and knowledge sharing.
- Used ticketing systems such as ServiceNow, Jira and others to receive and delegate tasks to members.
Electronic Equipment Assembler
Hitachi Global Life Solutions, Inc.
04.2018 - 01.2019
- Put together analog and digital assemblies of all complexity levels.
- Installed completed assemblies into cases.
Education
Japanese Language (N5 To N3 Level)
Phil-Nippon Technical College
Calamba City, Laguna01-2018
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
Naga City 04.2001 -
High School Diploma -
Ateneo De Naga University
Naga City 04.2001 -
Skills
Native-level Proficiency in English language
Business Communication-level Proficiency in Japanese language (JLPT N2 certified)
Troubleshooting expertise
Microsoft Windows OS, Mac OS, Android OS Linux, iOS
Microsoft Office Suite & Google Docs
MS Teams, OneDrive, SharePoint, etc
Certification
ITIL v4
Timeline
AI Data Annotation Specialist
Telus International
10.2025 - Current
ITIL v4
11-2024
Application Support Engineer
Accenture, Inc.
06.2024 - Current
Power Platform Fundamentals
02-2024
Japanese Language Proficiency Test (JLPT N2)
12-2023
Robotics Process Automation Architect
アクセンチュア株式会社 (Accenture Japan)
06.2023 - 05.2024
Robotics Process Automation Developer Analyst
Accenture, Inc.
07.2022 - 06.2023
Automation Anywhere Master Professional
01-2022
Azure Cloud Fundamentals
09-2021
Japanese Bilingual Application Developer
Accenture, Inc.
09.2020 - 06.2022
Electronic Equipment Assembler
Hitachi Global Life Solutions, Inc.
04.2018 - 01.2019
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
04.2001 -
High School Diploma -
Ateneo De Naga University
04.2001 -
Japanese Language (N5 To N3 Level)
Phil-Nippon Technical College