ALEXANDER JOSEPH BIDO
Queron City,00
Summary
To be a part of a dynamic institution where I can enrich and sharpen my knowledge, skills and attitude at the same time, grow as an indispensable member of this prestigious team.
Overview
15
15
years of professional experience
Work History
Reservation Agent
Concentrix
Pasig, Metro Manila, Philippines
03.2025 - 03.2026
- Managed customer reservations and inquiries through multiple communication channels.
- Utilized reservation management systems to update and maintain accurate booking information.
- Collaborated with teams to streamline booking processes, enhancing customer satisfaction.
- Resolved booking discrepancies and issues, ensuring timely resolutions for customers.
Healthcare Customer Service Representative
Concentrix
University Of The Philippines Diliman, 1101
09.2024 - 03.2025
- Resolved customer inquiries regarding healthcare plans, ensuring accurate information delivery.
- Assisted in navigating complex insurance processes, enhancing customer understanding and satisfaction.
- Managed high-volume calls while maintaining professionalism and empathy towards customers' needs.
Tier II Telecommunications Specialist
Qualfon
Cebu City
05.2023 - 01.2024
- Tier II Customer Service Representative
Support Staff/Tool keeper
TESDA RTC – Cebu
Cebu
07.2022 - 03.2023
- Job Order Employee, Assists in clerical duties, Tools audit and inventory
Logistics Customer, Driver, Merchant Call/Chat/Email Support Specialist
DoorDash
Makati City
03.2016 - 06.2017
- Customer/Driver Chat and Email Support, Escalations, Order Placer
Simcard Activation agent
TMobile
Makati City
08.2011 - 02.2012
- Customer Support
Room reservation agent
Wyndham Hotels
Makati City
01.2011 - 05.2011
- Hotel Reservation Service Provider
Education
BSED - English
Asia College of Advance Studies in Arts, Sciences, and Technology
Bobon N. Samar01-2021
High School Diploma - undefined
Quezon City High School
Diliman, Quezon City01-2007
Elementary School - undefined
Kamuning Elementary School
Diliman, Quezon City, Metro Manila01-2003
Skills
- Basic Computer Knowledge
- Customer Care
- Teamwork
- Chat Support
- Time Management
- Customer engagement
- Reservation software
- Typing speed
Accomplishments
Achieved Civil Service Eligibility year 2013
Passed Licensure Exam for Teachers year 2025
Interests
Arts, Music
LANGUAGES
English
Timeline
Reservation Agent
Concentrix
03.2025 - 03.2026
Healthcare Customer Service Representative
Concentrix
09.2024 - 03.2025
Tier II Telecommunications Specialist
Qualfon
05.2023 - 01.2024
Support Staff/Tool keeper
TESDA RTC – Cebu
07.2022 - 03.2023
Logistics Customer, Driver, Merchant Call/Chat/Email Support Specialist
DoorDash
03.2016 - 06.2017
Simcard Activation agent
TMobile
08.2011 - 02.2012
Room reservation agent
Wyndham Hotels
01.2011 - 05.2011
High School Diploma - undefined
Quezon City High School
Elementary School - undefined
Kamuning Elementary School
BSED - English
Asia College of Advance Studies in Arts, Sciences, and Technology
PERSONAL DETAILS
- Date of birth: 06 Feb 1990
- Nationality: Filipino
- Marital status: Single