ALEXANDER GALLOWAY
Manila
Summary
Remote support and operations professional with 7+ years of experience in customer service, logistics coordination, and administrative support. Known for strong communication, adaptability, and problem-solving, reinforced by a disciplined U.S. Marine Corps background. Skilled in troubleshooting, managing high-volume tasks, and using remote collaboration tools (Zoom, Teams, Slack), with fast typing speed (70+ WPM) and proficiency in Microsoft Office and Google Workspace. Seeking entry- to mid-level remote opportunities in customer support, virtual assistance, or operations.
Overview
9
9
years of professional experience
Work History
Content & Customer Support Assistant
Sun Hands Co
10.2024 - 05.2025
- Delivered customer support via email and Instagram, resolving product inquiries, order updates, and general customer issues with fast response times.
- Collaborated on social media copywriting, creating captions and product messaging for new releases and promotional campaigns.
- Supported operations and logistics, coordinating with suppliers and assisting with packaging and order fulfillment during high-volume campaign periods.
Import/Export Air Freight Forwarder
HPL APOLLO
01.2024 - 06.2024
- Quickly adapted to company virtual systems, SOPs, and digital workflows, actively participating in online training sessions and cross-functional check-ins to maintain smooth operations.
- Managed a high volume of daily import/export shipments, prioritizing tasks efficiently to meet strict deadlines while maintaining exceptional accuracy.
- Utilized industry-standard logistics software to coordinate shipment scheduling, tracking, and documentation, improving workflow efficiency and reducing the risk of errors or delays.
Team Lead
WORLDWIDE FLIGHT SERVICES
06.2022 - 03.2024
- Managed ground operations coordination for Swiss, KLM, and Air France, ensuring efficient logistics, accurate documentation, and safe, on-time flight departures.
- Trained new team members on company procedures, safety protocols, and operational standards, improving team readiness and performance.
- Fostered a positive, collaborative work environment by promoting teamwork, open communication, and consistent employee recognition initiatives.s.
Studio Assistant Manager
REHAB OFFICIAL
08.2020 - 06.2023
- Provided remote administrative and customer support to internal teams and external partners, ensuring smooth communication, scheduling, and timely asset delivery across time zones.
- Conducted remote vendor coordination and negotiations, securing favorable pricing and supporting efficient supply chain operations.
- Managed studio operations remotely, coordinating shoot schedules, materials logistics, and workflow support to maintain consistent branding and operational efficiency.
Photo Retoucher
FASHION NOVA
10.2020 - 06.2022
- Managed remote image production workflows, ensuring consistent brand quality and effective coordination with a distributed creative team.
- Enhanced product visuals through photo retouching and image optimization, improving clarity and presentation across marketing platforms.
- Improved production efficiency by streamlining processes and using industry-standard tools such as Adobe Photoshop and Lightroom.
Infantry
UNITED STATES MARINE CORPS
08.2016 - 12.2020
- Demonstrated strong communication and cross-cultural skills while operating in diverse and high-pressure environments as a U.S. Marine Corps Infantryman.
- Performed effectively in fast-paced, high-stress situations, maintaining focus, discipline, and mission readiness.
- Highly self-motivated and accountable, consistently meeting operational standards with a strong sense of personal responsibility.
Office and Social Media Manager
SUPERVSN STUDIOS / 4HUNNID
01.2019 - 04.2020
- Oversaw clothing production workflows for multiple Supervsn Studios brands, ensuring timely delivery, quality control, and coordination with vendors and internal teams.
- Supported brand activations and events—such as pop-ups, marketing launches, and panels—by assisting with production logistics, setup, packaging, and on-site coordination.
- Coordinated photo and content shoots, providing support with styling, production setup, and photography for social media, marketing materials, commercials, and lookbooks.
Education
High School -
Mansfield High School
Mansfield, TexasCareer College -
American Career College
Los Angeles, CaliforniaUniversity -
South New Hampshire University
Manchester, New HampshireSkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Gmail)
- Remote collaboration tools: Slack, Zoom, Microsoft Teams
- CRM / Ticketing systems (familiarity with common platforms)
- Technical troubleshooting
- Data entry and documentation
- Typing speed: 70 WPM
- File management & digital organization
Software & Tools
Technical & Administrative Skills
- Windows OS
- macOS
- Remote and in-person customer service
- Clear written and verbal communication
- Issue resolution & customer escalation support
- Clear Verbal & Written Communication
- Remote Collaboration Tools (Slack, Zoom, Microsoft Teams)
Operating Systems
Customer Support Skills
Accomplishments
- Provided virtual customer support and content assistance at Sun Hands Co., improving engagement by 15% through strategic messaging and social media support.
- Managed international air freight operations at HPL Apollo, processing 100+ shipments weekly with 1% error rate and rapid adaptation to new digital systems.
- Led ground operations for Air France, KLM, and Swiss at WFS, achieving a 98% on-time departure rate and training new hires on safety and procedures.
- Retouched over 500 product images weekly for Fashion Nova, maintaining consistent branding and reducing rework by 20% through quality-first editing.
Additional Information
Additional Information:
- Dual citizen (U.S. & Philippines)
- U.S. Military Veteran (Former Marine Corps Infantryman)
- Strong background in remote work, logistics, and customer service
Operating Systems
- Windows
- MAC
Timeline
Content & Customer Support Assistant
Sun Hands Co
10.2024 - 05.2025
Import/Export Air Freight Forwarder
HPL APOLLO
01.2024 - 06.2024
Team Lead
WORLDWIDE FLIGHT SERVICES
06.2022 - 03.2024
Photo Retoucher
FASHION NOVA
10.2020 - 06.2022
Studio Assistant Manager
REHAB OFFICIAL
08.2020 - 06.2023
Office and Social Media Manager
SUPERVSN STUDIOS / 4HUNNID
01.2019 - 04.2020
Infantry
UNITED STATES MARINE CORPS
08.2016 - 12.2020
Career College -
American Career College
University -
South New Hampshire University
High School -
Mansfield High School