Alexa Marie Caballero
Assistant Store Manager
Summary
Enthusiastic retail professional with over 5 years of experience in store operations and team leadership. Experienced in improving daily processes, training team members, and managing inventory for effective product placement. Committed to enhancing customer experiences through strong communication and problem-solving skills. Flexible and dependable, ready to support the store's success during various shifts, including evenings and weekend.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Allday Supermarket
07.2021 - 03.2024
- Supervised a team of 20 employees and facilitated ongoing training to maintain high service standards.
- Developed and executed promotional campaigns that resulted in a 30% increase in sales during peak seasons.
- Managed daily operations, including scheduling and payroll, improving operational efficiency by 20%.
- Launched a customer loyalty program that increased repeat business by 15%, and received positive feedback from 50% of participating customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Collaborated with the Area Supervisor to develop employee performance metrics, improving overall store performance.
Retail Sales Associate
H&M Retail
02.2017 - 08.2019
- Demonstrated excellent customer service skills while working as a Retail Sales Associate.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed payments quickly and accurately utilizing the point of sale system
Education
Speaker: Christine Dela Cruz, Retail Strategist
Customer Engagement Strategies For Stores
Online Webinar11.2023
Speaker: Maria Gonzalez, Retail Consultant
Retail Management Excellence
Silliman University, Dumaguete City04.2022
Speaker: John Reyes, Certified Leadership Coach
Leadership And Team Dynamics in Retail
Bacolod City Convention Center09.2021
Skills
Customer Service
Store Operations
Sales Strategy
Teamwork & Collaboration
Inventory Management
Flexibility
Leadership
Customer Service
Timeline
Assistant Store Manager
Allday Supermarket
07.2021 - 03.2024
Retail Sales Associate
H&M Retail
02.2017 - 08.2019
Speaker: Christine Dela Cruz, Retail Strategist
Customer Engagement Strategies For Stores
Speaker: Maria Gonzalez, Retail Consultant
Retail Management Excellence
Speaker: John Reyes, Certified Leadership Coach
Leadership And Team Dynamics in Retail
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