Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alex Vallecer

Panghulo, Obando, Bulacan

Summary

Skilled in providing high-quality viewer experiences as an advocate. Background includes resolving customer issues, strengthening relationships with viewers, and ensuring optimal utilization of streaming platforms. Strengths include problem-solving, communication skills, and deep understanding of digital media landscapes. Previous work has consistently resulted in increased viewer satisfaction and engagement rates.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Viewer Experience Advocate

Concentrix
UP Technohub, Quezon City
07.2024 - 10.2024
  • Provided technical support for customers with their viewing experience issues.
  • Assisted in troubleshooting and resolving customer inquiries regarding the viewing experience of their products.
  • Ensured compliance with applicable laws and regulations related to viewers' data privacy rights as well as other relevant legal requirements pertaining to viewers’ experiences.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Experience Agent

Alorica
Eton Centris, Cyberpod 3, Quezon City
01.2024 - 04.2024
  • Resolved customer queries and complaints in a timely manner.
  • Provided technical support for customer's account related issues.
  • Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
  • Documented all customer conversations in the database system accurately and thoroughly.
  • Received incoming calls from customers seeking assistance or advice regarding products or services offered.

Education

High School Diploma -

Obando National High School
Obando, Bulacan
04-2009

Skills

  • Effective Organization Techniques
  • Clear Interpersonal Communication
  • Detail-Oriented
  • Real-Time Chat Support
  • Adherence to Service Standards
  • Customer Support Proficiency
  • Proficient in Computer Applications
  • Customer Issue Resolution

Languages

English
Proficient (C2)
C2

Certification

Disney Plus Training- Certificate of completion

Timeline

Viewer Experience Advocate

Concentrix
07.2024 - 10.2024

Customer Experience Agent

Alorica
01.2024 - 04.2024

High School Diploma -

Obando National High School

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Alex Vallecer