Alex Santos
Customer/Product Support Specialist, Software/QA Developer
Quezon City
Summary
Experienced customer support representative with background in web development, skilled in resolving complex product issues. I have extensive knowledge of betting terms and sports, particularly basketball, baseball, football, and motorsport racing, enabling me to engage effectively with passionate customers for a personalized service experience.
Overview
6
6
years of professional experience
Work History
Gametime Support Specialist
Sourcefit Inc.
09.2023 - Current
- Delivered prompt and efficient customer support during live U.S. sporting events.
- Follow worldwide Sports Events, answering queries pertaining to the results of the matches and its markets.
- Aided the Scoring team by providing information related to play-by-play updates and monitoring league news and injuries to make real time market adjustments.
Software QA/L1 Helpdesk Support
LotusLabs Inc.
10.2021 - 09.2023
- Performed comprehensive testing of software applications to detect bugs and confirm proper functionality.
- Engaged in Agile development processes by participating in daily stand-ups and sprint reviews.
- Created and implemented detailed test plans and test cases aligned with software requirements.
IT Support Staff
Cemex Philippines
03.2020 - 10.2021
- Provide on-site and remote support troubleshooting for employees
- Maintained up-to-date knowledge base of service procedures and company assets
- Streamlined office processes for improved workflow and increased productivity.
Education
Bachelor of Science - Electronics Engineering
Universidad De Manila
Manila04.2018
Java Full Stack Web Development Bootcamp
Coding Dojo PH
Remote08.2023
Skills
Timeline
Gametime Support Specialist
Sourcefit Inc.
09.2023 - Current
Software QA/L1 Helpdesk Support
LotusLabs Inc.
10.2021 - 09.2023
IT Support Staff
Cemex Philippines
03.2020 - 10.2021
Bachelor of Science - Electronics Engineering
Universidad De Manila
Java Full Stack Web Development Bootcamp
Coding Dojo PH