
Experienced customer support representative with background in web development, skilled in resolving complex product issues. I have extensive knowledge of betting terms and sports, particularly basketball, baseball, football, and motorsport racing, enabling me to engage effectively with passionate customers for a personalized service experience.
Basic sports betting industry knowledge
Web App Development
Project management (Jira, Confluence, Trello)
Customer relationship management
Manual testing
Smoke testing
Test documentation
Test documentation