Summary
Overview
Work History
Education
Skills
Timeline
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Alex Santos

Customer/Product Support Specialist, Software/QA Developer
Quezon City

Summary

Experienced customer support representative with background in web development, skilled in resolving complex product issues. I have extensive knowledge of betting terms and sports, particularly basketball, baseball, football, and motorsport racing, enabling me to engage effectively with passionate customers for a personalized service experience.

Overview

6
6
years of professional experience

Work History

Gametime Support Specialist

Sourcefit Inc.
09.2023 - Current
  • Delivered prompt and efficient customer support during live U.S. sporting events.
  • Follow worldwide Sports Events, answering queries pertaining to the results of the matches and its markets.
  • Aided the Scoring team by providing information related to play-by-play updates and monitoring league news and injuries to make real time market adjustments.

Software QA/L1 Helpdesk Support

LotusLabs Inc.
10.2021 - 09.2023
  • Performed comprehensive testing of software applications to detect bugs and confirm proper functionality.
  • Engaged in Agile development processes by participating in daily stand-ups and sprint reviews.
  • Created and implemented detailed test plans and test cases aligned with software requirements.

IT Support Staff

Cemex Philippines
03.2020 - 10.2021
  • Provide on-site and remote support troubleshooting for employees
  • Maintained up-to-date knowledge base of service procedures and company assets
  • Streamlined office processes for improved workflow and increased productivity.

Education

Bachelor of Science - Electronics Engineering

Universidad De Manila
Manila
04.2018

Java Full Stack Web Development Bootcamp

Coding Dojo PH
Remote
08.2023

Skills

Basic sports betting industry knowledge

Web App Development

Project management (Jira, Confluence, Trello)

Customer relationship management

Manual testing

Smoke testing

Test documentation

Test documentation

Timeline

Gametime Support Specialist

Sourcefit Inc.
09.2023 - Current

Software QA/L1 Helpdesk Support

LotusLabs Inc.
10.2021 - 09.2023

IT Support Staff

Cemex Philippines
03.2020 - 10.2021

Bachelor of Science - Electronics Engineering

Universidad De Manila

Java Full Stack Web Development Bootcamp

Coding Dojo PH
Alex SantosCustomer/Product Support Specialist, Software/QA Developer