Alex Salinas Jr.
Sta Rosa
Summary
Talented Clinical Team Leader with 5 Years of experience in Customer service, Collections, Sales and an extensive background in Utilization Management Review.. Brings top-notch abilities and focus on patients' needs. Versed in current treatment protocols, terminology and billing codes. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Team Leader
ADEC International Health Inc
5 2024 - Current
- Performs Utilization Management (UM) reviews in accordance with U.S State/Federal and other mandated regulations Maintains compliance with regulatory changes affecting UM.
Staff Nurse
B. BRAUN, Las Piñas Doctors Hospital
02.2024 - 05.2024
- Responsible for monitoring their patients during dialysis in order to report any changes to the rest of the medical team.
Technical Coach
Asurion Nuvali, Sta Rosa Laguna
05.2023 - 02.2024
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
Team Leader
Concentrix Nuvali, Sta Rosa Laguna
06.2022 - 05.2023
- Customer Service and Sales Operations (Sprint and T-mobile –US ACCOUNT)
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service and guaranteed sale
Team Leader
SLK Global Phils. Inc., Alabang, Muntinlupa
06.2019 - 06.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service and collections
- Provided constructive criticism regarding quality assurance on collections team phone calls
Collection Associate
SLK Global Phils Inc.
01.2017 - 05.2019
- Helped clients plan payoff plans for various types of loans, including mortgage, renovation, personal loan, credit card and further study assist loan
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used probing techniques to determine debtors' reasons for delinquency and helped create a payment plan
Customer Care Specialist
Synchrony Financials
04.2015 - 02.2016
- Accurately tracked and recorded all customer interactions in CRM platform
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Communicated with customers to assess and address individual needs, providing timely and quality support via Company systems
Client Service Representative
ASEC International
11.2014 - 03.2015
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
Customer Service Representative
Convergys Phils. Corp
10.2008 - 10.2014
- At&t Care, Sales and Technical Support - US Account
- Answered customer telephone calls promptly to avoid on-hold wait times
- Demonstrate “I Can help you attitude” all throughout the call
Education
Bachelor of Science - Nursing
St. Scholastica's College of Health Science
Tacloban CIty, Philippines 06.2002 - 05.2008
Skills
Customer Complaint Resolution
Quality Management
Sales expertise
Organization and Time management
Critical thinking
Client Service
Servant Leadership
Customer Service
Decision-Making
Data Management
People Management
Dependable
Result-Oriented
Team Work
Adaptability
Negotiation
Billing
Coaching
Engagement
Collections
Maintaining confidentiality
Quality Improvement
Healthcare regulations
Locations
- Sta Rosa, Laguna
- Las Pinas, Manila
Timeline
Staff Nurse
B. BRAUN, Las Piñas Doctors Hospital
02.2024 - 05.2024
Technical Coach
Asurion Nuvali, Sta Rosa Laguna
05.2023 - 02.2024
Team Leader
Concentrix Nuvali, Sta Rosa Laguna
06.2022 - 05.2023
Team Leader
SLK Global Phils. Inc., Alabang, Muntinlupa
06.2019 - 06.2022
Collection Associate
SLK Global Phils Inc.
01.2017 - 05.2019
Customer Care Specialist
Synchrony Financials
04.2015 - 02.2016
Client Service Representative
ASEC International
11.2014 - 03.2015
Customer Service Representative
Convergys Phils. Corp
10.2008 - 10.2014
Bachelor of Science - Nursing
St. Scholastica's College of Health Science
06.2002 - 05.2008
Clinical Team Leader
ADEC International Health Inc
5 2024 - Current
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