Alex Capundan
Transportation Development Officer I
Quezon City, Metro Manila
Summary
Adept at enhancing customer satisfaction and streamlining report processes, I bring a history of excellence from roles at Convergys Philippines Inc. to Land Transportation Franchising & Regulatory Board. Skilled in data entry and customer service, my work has significantly contributed to team development and operational improvements.
Overview
2025
2025
years of professional experience
Work History
Transportation Development Officer I
Land Transporation Franchising &Regulatory Board
Quezon City, Metro Manila, Philippines
07.2019 - Current
- Mentoring junior staff members in development best practices for ongoing professional growth within the team.
- Completing and submitting monthly and yearly reports to support executive decision making.
- Evaluating Local Public Transport Route Plan of different Local Government Units.
- Assisting in the preparation of short and long-range transportation development plans based on policies set by the office.
Administrative Aide VI
Land Transportation Franchising & Regulatory Board
Quezon City, Metro Manila, Philippines
03.2016 - 07.2019
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Assisted in the preparation of presentations and reports, ensuring accurate data representation and clear messaging.
- Assessed simple fees of different applications
- Provided customer service to stakeholders
- Performed other job-related duties as assigned
Customer Care Specialist
Convergys Philippines Inc.
Quezon City, Metro Manila, Philippines
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Assessed and offered solutions to improve procedures and customer experiences.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
Customer Care Specialist/Ticketing Officer
IBM Daksh Business Process Services Philippines
Mandaluyong City, Metro Manila, Philippines
01.2009 - 06.2009
- Responsible for airline ticketing and reservation. Provide customer service by answering inquiries on airline ticket prices, routes and time schedules, policies and guidelines of airlines, making and confirming reservations and selling tickets to the passengers.
- Process re-booking, cancellation of scheduled flights and refunds.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Customer Care Specialist
Teletech Customer Care Management Philippines Inc.
Quezon City, Metro Manila, Philippines
03.2007 - 11.2008
- Addressing concerns and inquiries via emails.
- Assisting customers in checking the status of online orders, tracking delivery and process refunds.
- Installation of computer antivirus
- Troubleshoot technical problems of the customers related to computers and online access.
Library Assistant
Ateneo De Manila University
Quezon City, Metro Manila, Philippines
10.2005 - 12.2006
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Preserved the original materials such as paper documents, photographs, maps and films.
Selling Clerk
Super Value Inc., SM Fairview
Quezon City, Metro Manila, Philippines
05.2004 - 10.2004
- Ensure the shelves in the selling area are filled with products and display them accordingly.
- Track inventory of products and report any issues or shortages to management.
- Clean the selling area and remove unwanted items.
Office Staff Member
St. Peter Life Plan Inc.
Quezon City, Metro Manila, Philippines
07.2003 - 12.2003
- Process claims for plan holder
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
Education
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
Sta. Mesa, Manila 04.2001 -
Skills
Quality assurance
Customer service excellence
Time management
Data entry
Email communication
Phone etiquette
Attention to detail
Record keeping
Professionalism
Reliability
Verbal and written communication
Timeline
Transportation Development Officer I
Land Transporation Franchising &Regulatory Board
07.2019 - Current
Administrative Aide VI
Land Transportation Franchising & Regulatory Board
03.2016 - 07.2019
Customer Care Specialist/Ticketing Officer
IBM Daksh Business Process Services Philippines
01.2009 - 06.2009
Customer Care Specialist
Teletech Customer Care Management Philippines Inc.
03.2007 - 11.2008
Library Assistant
Ateneo De Manila University
10.2005 - 12.2006
Selling Clerk
Super Value Inc., SM Fairview
05.2004 - 10.2004
Office Staff Member
St. Peter Life Plan Inc.
07.2003 - 12.2003
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
04.2001 -
Customer Care Specialist
Convergys Philippines Inc.