Alessandre Von Alix
Pasig City
Summary
Results-oriented professional with expertise in enhancing service delivery and customer satisfaction. Skilled in problem-solving and technical troubleshooting, fostering cross-functional collaboration and process improvement. Led workshops and implemented solutions that increased team efficiency and service quality, utilizing strong analytical and communication skills to address complex challenges.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Cognizant
Quezon City
11.2025 - Current
- Collaborated with cross-functional teams to improve process documentation and streamline knowledge sharing.
- Analyzed current processes and identified areas for improvement in service delivery.
- Facilitated workshops to equip team members with knowledge on system functionalities and updates.
- Built strong relationships with colleagues and management to foster collaboration.
Tier 2 Customer Service Representative
Cognizant
Quezon City
02.2025 - 11.2025
- Assisted customers in troubleshooting technical issues and addressing product inquiries to enhance user experience.
- Resolved customer complaints through clear communication and targeted problem-solving to ensure customer satisfaction.
Customer Service Representative
Cognizant
Quezon City
09.2023 - 02.2025
- Assisted customers with inquiries and product issues using support tools.
- Managed customer accounts and processed service requests efficiently.
- Resolved complaints through effective communication and problem-solving techniques.
Customer Service Representative
Tata Consulatancy
Taguig
03.2023 - 09.2023
- Assisted customers with inquiries and product issues to enhance satisfaction using support tools.
- Managed customer accounts and processed service requests to ensure timely resolution.
- Resolved complaints through effective communication and problem-solving to restore customer trust.
Technical Support Representative
Microsourcing
Quezon City
11.2021 - 03.2023
- Provided technical support for software and hardware issues to end-users.
- Assisted customers in troubleshooting network connectivity problems effectively.
- Documented and tracked customer interactions using ticketing systems.
Technical Support Representative
Concentrix
Quezon City
01.2019 - 11.2021
- Provided technical support for software and hardware issues to end-users.
- Assisted customers in troubleshooting network connectivity problems effectively.
- Documented and tracked customer interactions using ticketing systems.
- Collaborated with team members to resolve complex technical inquiries promptly.
Technical Support Representative
Quantrix
Taytay
08.2017 - 01.2019
- Delivered technical support for software and hardware issues, resolving user problems efficiently.
- Guided customers through troubleshooting network connectivity issues, leading to improved connection stability.
- Recorded and monitored customer interactions using ticketing systems to ensure timely resolution.
Customer Service Representative
Results Inc.
Pasig city
09.2015 - 08.2017
- Resolved complaints through effective communication and problem-solving techniques.
- Managed customer accounts and processed service requests efficiently.
- Assisted customers with inquiries and product issues using support tools.
Education
Bachelor of Science - Information System
ABE International Business College
Cainta, Rizal03-2014
Skills
- Project management
- Process improvement
- Technical troubleshooting
- Service delivery
- Customer relationship management
- Cross-functional collaboration
- Knowledge sharing
Languages
Korean
Beginner
A1
English
Proficient (C2)
C2
Personal Information
Personal Information:
Date of Birth: May 10, 1990
Place of Birth: Quezon City, General Hospital
Age: 35
Sex: Male
Civil Status: Single
Nationality: Filipino
Religion: Catholic
Height: 5’8” 1/2
Weight: 75kg
Timeline
Subject Matter Expert
Cognizant
11.2025 - Current
Tier 2 Customer Service Representative
Cognizant
02.2025 - 11.2025
Customer Service Representative
Cognizant
09.2023 - 02.2025
Customer Service Representative
Tata Consulatancy
03.2023 - 09.2023
Technical Support Representative
Microsourcing
11.2021 - 03.2023
Technical Support Representative
Concentrix
01.2019 - 11.2021
Technical Support Representative
Quantrix
08.2017 - 01.2019
Customer Service Representative
Results Inc.
09.2015 - 08.2017
Bachelor of Science - Information System
ABE International Business College