Work Preference
Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
TRAININGS
Generic
ALESSA JANE B. CHAN
Open To Work
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ALESSA JANE B. CHAN

Inabanga

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

AnalystCall Center AgentPrivate School TeacherResearcher

Work Type

Part TimeFull Time

Location Preference

Remote

Salary Range

₱0/hr - ₱1000/hr

Important To Me

Flexible work hoursPersonal development programsWork from home option

Summary

A hardworking and motivated professional with a keen eye for detail and a passion for uncovering insights. Seeking a position where I can deliver my abilities and skills in work with proven customer service relations and organizational skills. I have experience of teaching and being a customer service representative, where I applied my skills such as dealing with different people.

Overview

8
8
years of professional experience

Work History

Analyst

WIPRO Philippines
Cebu City, Cebu
04.2022 - 09.2025
  • Analyze device problems through complaints
  • Coding for the device's problem based on the information received
  • Send and receive emails to/from sales representatives, customers and approvers
  • Communicate with the complaint investigators for analysis.
  • Follow-up emails
  • Search for facility details through different sites
  • Attend training and workshops for personal growth
  • Collaborated with cross-functional teams to drive project completion and achieve organizational goals.

Call Center Agent

IBEX Global Solutions Inc. Bohol
Tagbilaran City, Bohol
11.2021 - 03.2022
  • Deal with customer's questions, concerns, and issues.
  • Help customers navigate Amazon's platform and solve complaints.
  • Improve customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Meet performance targets through diligent attention to detail and strong communication skills.
  • Demonstrate empathy and understanding when dealing with difficult situations.

Private School Teacher

Academia de San Isidro Labrador
Cebu City, Cebu
06.2019 - 04.2021
  • Manage and organize lesson plans, schedules, classroom materials.
  • Coordinate and communicate with parents, faculty, and staff via email, phone, and online platforms.
  • Create and maintain spreadsheets, documents, and databases for student tracking and event planning.
  • Proficient use of educational software, digital tools, and learning management systems (Google Classroom, Microsoft O ce Suite, Zoom, etc).
  • Utilize various digital platforms for scheduling, data entry, and le management.
  • Use video editing, creating educational content, and uploading content to websites or learning platforms (Canva, Capcut, Youcut, etc.)
  • Balance lesson planning, grading, and administrative duties.
  • Build strong relationships with parents, providing feedback and responding to inquiries in a timely and professional manner.

Researcher

Mikrotechnic Technology Inc
Cebu City, Cebu
03.2018 - 04.2019
  • Search for prospective customers through different platforms such as LinkedIn, Facebook and Instagram.
  • Find, collect, and organize relevant data in spreadsheets or databases for research purposes.
  • Remind customers of appointments or follow-up on services.
  • Provide customers with information about special orders or promotions.
  • Collect feedback.
  • Gathered and organized information for research purposes.

ESL Instructor

Cebu International Academy
Lapu – Lapu City
12.2017 - 02.2018
  • Help non-native English speakers improve their English language skills.
  • Work with students from different linguistic backgrounds and English proficiency levels
  • Assessed student progress through regular evaluations, providing constructive feedback for improvement.
  • Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
  • Instructed students in using visuals, games and textbooks to improve writing, speaking, and reading skills.
  • Offered one-on-one tutoring to improve student classroom performance, boosting overall performance 100%.

Education

Bachelor of Elementary Education -

Bohol Island State University -Clarin Capus
Poblacion, Clarin, Bohol
03-2017

Secondary - undefined

Southern Inabanga High School
Dagohoy, Inabanga, Bohol
03-2013

Primary -

Lutao Elementary School
Lutao, Inabanga, Bohol
03-2009

Skills

  • MS Office Proficiency
  • Excel Proficiency
  • Excellent Communication Skills
  • Call & Email Handling
  • Basic Canva and Photoshop Editing
  • Time Management
  • Student engagement
  • Teaching strategies
  • Work Ethics and Professionalism

PERSONAL INFORMATION

Languages Spoken: Cebuano, Filipino and English

Timeline

Analyst

WIPRO Philippines
04.2022 - 09.2025

Call Center Agent

IBEX Global Solutions Inc. Bohol
11.2021 - 03.2022

Private School Teacher

Academia de San Isidro Labrador
06.2019 - 04.2021

Researcher

Mikrotechnic Technology Inc
03.2018 - 04.2019

ESL Instructor

Cebu International Academy
12.2017 - 02.2018

Secondary - undefined

Southern Inabanga High School

Bachelor of Elementary Education -

Bohol Island State University -Clarin Capus

Primary -

Lutao Elementary School

TRAININGS

  • Philippine Call Center Institute (PCCI)
  • Computer Upskills Training: ICT Integration in Curriculum and Instruction via Google Classroom (ONLINE)
ALESSA JANE B. CHAN