Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
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ALESSA JANE B. CHAN
Inabanga
Work Preference
Summary
A hardworking and motivated professional with a keen eye for detail and a passion for uncovering insights. Seeking a position where I can deliver my abilities and skills in work with proven customer service relations and organizational skills. I have experience of teaching and being a customer service representative, where I applied my skills such as dealing with different people.
Overview
8
8
years of professional experience
Work History
Analyst
WIPRO Philippines
Cebu City, Cebu
04.2022 - 09.2025
- Analyze device problems through complaints
- Coding for the device's problem based on the information received
- Send and receive emails to/from sales representatives, customers and approvers
- Communicate with the complaint investigators for analysis.
- Follow-up emails
- Search for facility details through different sites
- Attend training and workshops for personal growth
- Collaborated with cross-functional teams to drive project completion and achieve organizational goals.
Call Center Agent
IBEX Global Solutions Inc. Bohol
Tagbilaran City, Bohol
11.2021 - 03.2022
- Deal with customer's questions, concerns, and issues.
- Help customers navigate Amazon's platform and solve complaints.
- Improve customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Meet performance targets through diligent attention to detail and strong communication skills.
- Demonstrate empathy and understanding when dealing with difficult situations.
Private School Teacher
Academia de San Isidro Labrador
Cebu City, Cebu
06.2019 - 04.2021
- Manage and organize lesson plans, schedules, classroom materials.
- Coordinate and communicate with parents, faculty, and staff via email, phone, and online platforms.
- Create and maintain spreadsheets, documents, and databases for student tracking and event planning.
- Proficient use of educational software, digital tools, and learning management systems (Google Classroom, Microsoft O ce Suite, Zoom, etc).
- Utilize various digital platforms for scheduling, data entry, and le management.
- Use video editing, creating educational content, and uploading content to websites or learning platforms (Canva, Capcut, Youcut, etc.)
- Balance lesson planning, grading, and administrative duties.
- Build strong relationships with parents, providing feedback and responding to inquiries in a timely and professional manner.
Researcher
Mikrotechnic Technology Inc
Cebu City, Cebu
03.2018 - 04.2019
- Search for prospective customers through different platforms such as LinkedIn, Facebook and Instagram.
- Find, collect, and organize relevant data in spreadsheets or databases for research purposes.
- Remind customers of appointments or follow-up on services.
- Provide customers with information about special orders or promotions.
- Collect feedback.
- Gathered and organized information for research purposes.
ESL Instructor
Cebu International Academy
Lapu – Lapu City
12.2017 - 02.2018
- Help non-native English speakers improve their English language skills.
- Work with students from different linguistic backgrounds and English proficiency levels
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
- Instructed students in using visuals, games and textbooks to improve writing, speaking, and reading skills.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance 100%.
Education
Bachelor of Elementary Education -
Bohol Island State University -Clarin Capus
Poblacion, Clarin, Bohol03-2017
Secondary - undefined
Southern Inabanga High School
Dagohoy, Inabanga, Bohol03-2013
Primary -
Lutao Elementary School
Lutao, Inabanga, Bohol03-2009
Skills
- MS Office Proficiency
- Excel Proficiency
- Excellent Communication Skills
- Call & Email Handling
- Basic Canva and Photoshop Editing
- Time Management
- Student engagement
- Teaching strategies
- Work Ethics and Professionalism
PERSONAL INFORMATION
Languages Spoken: Cebuano, Filipino and English
Timeline
Analyst
WIPRO Philippines
04.2022 - 09.2025
Call Center Agent
IBEX Global Solutions Inc. Bohol
11.2021 - 03.2022
Private School Teacher
Academia de San Isidro Labrador
06.2019 - 04.2021
Researcher
Mikrotechnic Technology Inc
03.2018 - 04.2019
ESL Instructor
Cebu International Academy
12.2017 - 02.2018
Secondary - undefined
Southern Inabanga High School
Bachelor of Elementary Education -
Bohol Island State University -Clarin Capus
Primary -
Lutao Elementary School
TRAININGS
- Philippine Call Center Institute (PCCI)
- Computer Upskills Training: ICT Integration in Curriculum and Instruction via Google Classroom (ONLINE)