ALEN JOY PANES
HOSPITALITY WORKER
BAROTAC VIEJO, ILOILO
Summary
Proven Personal Assistant with a track record of enhancing business processes through adept calendar management and strong communication skills. Expert in client relations and customer service, significantly improving client satisfaction. Specializes in maintaining confidentiality and streamlining operations, demonstrating a commitment to excellence and efficiency.
Overview
7
7
years of professional experience
Work History
Personal Assistant
PAULINE CHAN
07.2023 - 07.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Private Nanny
JING XIONG
05.2021 - 05.2023
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Receptionist
LA CARMELA DE BORACAY
01.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
DETAL ASSISTANT
DR. DELA LLANA'S CLINIC
04.2017 - 10.2019
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
NOTHERN ILOILO POLYTHECNIC STATE COLLEGE
BAROTAC VIEJO ILOILO 04.2001 -
Skills
Calendar Management
Languages
English
Intermediate (B1)
HILIGAYNON
Intermediate (B1)
TAGALOG
Upper intermediate (B2)
Timeline
Personal Assistant
PAULINE CHAN
07.2023 - 07.2024
Private Nanny
JING XIONG
05.2021 - 05.2023
Receptionist
LA CARMELA DE BORACAY
01.2020 - 07.2020
DETAL ASSISTANT
DR. DELA LLANA'S CLINIC
04.2017 - 10.2019
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
NOTHERN ILOILO POLYTHECNIC STATE COLLEGE
04.2001 -
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