ALENIE GRACE TAMBONG
San Pedro, Laguna (Region 4)
Summary
To maximize my capability, explore new responsibilities through a challenging position that will help me use my experience and obtain career position that provide me a continuous learning experience.
Experienced with team management and operational oversight. Utilizes strong communication skills to enhance team performance and productivity. Knowledge of effective problem-solving techniques and staff training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Junior Supervisor
FRANKIES NY WINGS INC.
11.2023 - Current
- Supervising and managing assigned shift and task
- Arranging staff schedule,payroll, compensation and benefits
- Ensure a smooth and calm operation throughout the day
- Knowledgeable in opening and closing procedure, daily reports required on time and deadline as needed by my employers
- I am one of those who ensure they are well-trained, and I push the staff to be their best version and unleash their potential
Team Leader
FRANKIES NY WINGS INC.
04.2019 - 11.2023
- Coaching, Leading, trained and Delegating people or team member to enhance their skills, knowledge and attitude
- Responsible on ensuring the whole operation was smooth and organized
- Responsible on promoting the vision and mission of the company and its core values
- Ensuring all the stocks or inventory was properly organized and on its level
- Handling guest feedback and complaints with positive attitude and manners
- Making sure to give our guest the great experienced they deserved
Captain waiter
HEALTHY EATS AND TREATS (HEAT RESTAURANT)
12.2015 - 06.2017
- Greet and assist the guest to their table, take order and served
- Help and assist the guest to Introduced and understand our food and concept specially for our first time guest
- Making sure all are organized and clean throughout the operation
- Handling Delivery, take away and Dine in phone calls
Senior Waitress/Barista/Cashier
TEMASEK LLC (DOME CAFÉ, SOY and PEPPER & CAFÉ CABANA)
09.2011 - 11.2015
- Provide the customer satisfaction with pleasant and quality service
- Maintain the serving standards for the guest and follow all regulations while performing then duty
- Preparing hot and cold beverages as what we have serving standard
- Monitoring and maintaining cleanliness, sanitation and organization of assigned station and service
- Handling Cash, Cards and POS
- Can do Opening and Closing procedures, Month End report and Closing Stocks
Education
Hotel & Restaurant Management -
Bulacan Polytechnic College
Malolos, Bulacan01.2007
Jose J. Mariano Mem. High School -
Jose J. Mariano Mem. High School
Plaridel, Bulacan01.2006
Skills
- Flexible
- Adaptable
- Efficient
- Effective
- Self motivated
- Able to work under pressure
- Meet deadlines
- Aggressive
- Ambitious
- Strong desire to succeed
- Strong leadership skills
- Excellent communications skills
- Interpersonal skills
- Organized
- Good time management skills
- Able to work long hours
- Customer service focus
- Team motivation
- Strong multitasking
Accomplishments
-Scale Up Leader Class Valedictorian.
-Management Certification program Class Valedictorian.
Certification
I hereby certify that the above information is True and Correct to the best of my knowledge.
Languages
English
Filipino
Personal Information
- Age: 35
- Height: 5'0"
- Weight: 51 kls
- Date of Birth: 02/01/90
Timeline
Junior Supervisor
FRANKIES NY WINGS INC.
11.2023 - Current
Team Leader
FRANKIES NY WINGS INC.
04.2019 - 11.2023
Captain waiter
HEALTHY EATS AND TREATS (HEAT RESTAURANT)
12.2015 - 06.2017
Senior Waitress/Barista/Cashier
TEMASEK LLC (DOME CAFÉ, SOY and PEPPER & CAFÉ CABANA)
09.2011 - 11.2015
Jose J. Mariano Mem. High School -
Jose J. Mariano Mem. High School
Hotel & Restaurant Management -
Bulacan Polytechnic College
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