Aleli Macandili

• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
• Delivered tailored presentations to prospective clients showcasing the company''s unique value proposition, driving higher conversion rates from proposal stage to contract signing.
• Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
• Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
• Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
• Enhanced global account management by implementing effective communication and negotiation strategies.
• Implemented innovative marketing strategies to promote products and services, resulting in increased brand awareness among target audiences.
• Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
• Collaborated closely with internal teams to design and execute customized solutions that met each client''s unique requirements, achieving high levels of satisfaction and retention.
• Increased customer satisfaction through timely resolution of issues and proactive relationship building.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Implemented systems and procedures to increase sales.
• Prepared sales presentations for clients showing success and credibility of products.
• Managed accounts to retain existing relationships and grow share of business.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Developed customized account plans for clients to help them achieve their business goals.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Review

• Documented support interactions for future reference.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
• Provided technical and engineering information to third-party technical support personnel during collaborative projects.
• Enhanced customer satisfaction by providing timely and effective technical support to clients.
• Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
• Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.
• Resolved complex technical issues for improved system performance and user experience.
• Researched potential clients and markets to prepare for appointments.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Serviced existing accounts on regular basis to maximize revenue.
• Educated new sales staff on store policies and customer support operations.
• Proactively managed client correspondence and recorded tracking and communications.

• Consistently met or exceeded performance targets in key areas such as first call resolution and customer satisfaction ratings.
• Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
• Delivered top-notch customer service, effectively managing high call volumes and maintaining a professional demeanor under pressure.
• Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.