ALELI ARIAS
SAN PEDRO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Royal Caribbean International. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Skilled in maintaining compliance standards while fostering strong guest relations. Committed to delivering exceptional dining experiences through teamwork and efficient service prioritization.
Overview
19
19
years of professional experience
Work History
Restaurant Waiter
Royal Caribbean International
09.2010 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food and Beverage Steward
Norwegian Cruise Line
04.2008 - 05.2010
- Increased overall guest satisfaction by efficiently managing food and beverage orders, promptly addressing concerns, and making recommendations based on individual preferences.
- Ensured adherence to health and safety standards by regularly inspecting kitchen equipment and workspaces for cleanliness and proper functioning.
- Delivered top-notch service during peak hours by effectively multitasking between taking orders, serving guests, handling payments, and maintaining cleanliness standards.
Banquet Attendant
Bellevue Manila
09.2007 - 01.2008
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
Casino Table Games Dealer
Cg World Video Game Streaming
12.2006 - 08.2007
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
Food and Beverage Attendant
Palms Country Club
06.2005 - 03.2006
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
No Degree - Hotel, Resort And Restaurant Management
Food And Beverage
San Pedro, Province Of Laguna, Philippines05-2004
Skills
- Customer service
- Problem-solving
- Upselling techniques
- Guest engagement
- Complaint resolution
- Customer loyalty programs
- Courteous demeanor
- Sales techniques
- Service prioritization
- Time management
- Guest relations management
- Compliance standards
Timeline
Restaurant Waiter
Royal Caribbean International
09.2010 - 10.2024
Food and Beverage Steward
Norwegian Cruise Line
04.2008 - 05.2010
Banquet Attendant
Bellevue Manila
09.2007 - 01.2008
Casino Table Games Dealer
Cg World Video Game Streaming
12.2006 - 08.2007
Food and Beverage Attendant
Palms Country Club
06.2005 - 03.2006
No Degree - Hotel, Resort And Restaurant Management
Food And Beverage
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