Alejna Anjela Miralo

• Headhunted and hired 30+ employees, achieving a 90% retention rate within 6 months.
• Scaled recruitment efforts to support company growth from 50+ to 80 employees, filling critical roles that enabled smooth expansion.
• Reduced average time-to-fill from 3 months to 1 month, streamlining the recruitment cycle by 67% and accelerating business-critical hires.
• Streamlined the end-to-end hiring process, reducing time-to-hire by 25% while maintaining an active pipeline across all roles.
• Sourced and headhunted 600+ candidates monthly via LinkedIn (and other platforms), increasing the volume of qualified applicants by 40%.
• Partnered with the CEO, Co-Founders, Executives, and Directors to refine recruitment strategies, contributing to a 20% improvement in hiring efficiency.
• Designed and implemented Recruitment SOPs (referrals, interviews, onboarding, sourcing), ensuring 100% process consistency across departments.
• Automated candidate screening with Zapier, reducing manual screening time by 30% and accelerating recruiter-to-hiring manager handoffs.

Roles Hired:

• Senior Amazon Account Manager | Amazon Account Manager | Copywriter | Graphic Designer | Continuous Improvement Manager | AI Implementation Manager | Brand Project Manager | Growth Marketer and Lead Generation Manager | Lead Generation Specialist | Amazon Advertising Specialist | Catalog Specialist | Tiktok Brand Manager | Amazon SEO Specialist | Amazon Content Editor | Amazon Content Strategist | Amazon Case Support Specialist | Client Success Agent | Amazon Advertising Strategist

• Promoted to lead role within 1 month, managing the full recruitment cycle for 100+ successful hires, including hard-to-fill and executive-level positions, from sourcing through onboarding.
• Developed and implemented process enhancements, including recruitment SOPs, scorecards, and KPIs, to effectively measure and improve the team's performance.
• Led and mentored a team of Talent Acquisition Specialists, Sourcing Specialists, and Onboarding Specialists, providing guidance, support, and training to ensure their professional growth.
• Conducted training sessions for new hires, ensuring they were well-equipped to excel in their roles and align with the company's recruitment strategies.
• Collaborated with the Recruitment Manager and other stakeholders to ensure adherence to recruitment goals and strategies, reporting any irregularities or areas for improvement.
• Monitored the progress of endorsements and scheduled interviews, ensuring timely follow-ups and seamless coordination.
• Stepped in as needed to conduct interviews, including backup and second interviews, maintaining a high standard of candidate evaluation.
• Oversaw the scheduling and conduct of video interviews, ensuring a positive candidate experience and an efficient interview process.
• Reviewed and responded to applicant emails and inquiries in a professional and timely manner, reflecting the company's commitment to excellent communication.
• Collaborated with the team to screen applications and assess candidates against established criteria, contributing to the identification of top talent.
• Participated in the decision-making process to determine candidate suitability and provided clear feedback to candidates regarding their application status.
• Utilized Airtable/ATS systems to maintain accurate and up-to-date candidate databases, ensuring data integrity and accessibility for reporting and analysis.

Departments Recruited For:

• Human Resources, Brand Management (E-Commerce and Amazon roles), Operations, Executive, Information Technology, Sales, Finance, Social Media, Marketing, and Continuous Improvement.

• Promoted in 3 months for strong performance; helped expand the Recruitment Team beyond its original 5 specialists.
• Built and maintained talent pipelines, ensuring a steady flow of qualified candidates for current and future hiring needs.
• Conducted role-specific video interviews, evaluating qualifications, culture fit, and alignment with company goals.
• Partnered with hiring managers and senior leaders to endorse top candidates and support data-driven hiring decisions.
• Negotiated offers and led onboarding/orientation sessions, ensuring smooth transitions and high new-hire engagement.

• Screened 100+ applications weekly and coordinated video interviews via Zoom and Google Meet.
• Ensured a 100% response rate to candidate inquiries within 24 hours, enhancing applicant experience.
• Endorsed qualified candidates with detailed evaluations, enabling faster hiring decisions.
• Assisted in managing ATS and Airtable systems, maintaining accurate records and generating reports.

• Promoted as the company’s first-ever Senior Talent Acquisition Specialist after demonstrating exceptional English communication and candidate engagement skills.
• Conducted an average of 12 initial interviews per day via Google Meet and screened over 50 applications daily, ensuring a high-quality candidate pipeline.
• Managed and supported a team of recruiters to strategically source and attract the most qualified candidates across multiple departments.
• Established and maintained an efficient applicant tracking system (ATS) to track openings, applications, and interview activities, improving organization and transparency in the hiring process.
• Screened resumes and shortlisted candidates, ensuring only the most suitable applicants proceeded to the interview stage.
• Designed and implemented innovative sourcing and recruitment strategies, expanding reach and building a robust talent network.
• Conducted in-depth phone and virtual interviews, evaluating candidates’ skills, experiences, and cultural fit for open roles.
• Verified references and employment history with accuracy and professionalism, safeguarding the integrity of the hiring process.
• Collaborated with hiring managers to analyze job descriptions and role requirements, ensuring precise alignment between candidate qualifications and business needs.
• Played a key role in improving overall hiring speed and quality, contributing to the company’s rapid growth and ability to fill critical positions effectively.

Roles Hired:

• Appointment Setter | Project Manager | Website Developer | Website Designer | IT Specialist | Bookkeeper | Sales Closer

• Delivered high-quality customer support by managing order placements, adjustments, and weekly recurring purchases, handling an average of 40+ customer interactions per day to ensure smooth and personalized experiences.
• Resolved delivery and product-related concerns by coordinating with drivers and Area Managers, contributing to a 20% faster resolution time and higher customer satisfaction scores.
• Excelled in the Retention Team, skillfully managing account cancellations while applying persuasive communication to successfully retain 30% of at-risk customers.
• Acted as a product knowledge expert, addressing inquiries about sourcing, supplier partnerships, and company values, building customer trust and loyalty.
• Provided accurate billing support, explaining invoices, processing adjustments, and refunding duplicate/erroneous charges, achieving a 95% accuracy rate in financial resolutions.
• Maintained strong customer relationships by responding to requests and concerns with professionalism, supporting the company’s reputation for excellent service delivery.