Alejean Rey Mangaring
Taguig City
Summary
Personable and dedicated CSR/TSR with extensive experience in almost 5 years in the BPO industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, enthusiastic, and results-orientated with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Infosys BPM
07.2024 - Current
- This is my 3rd company in the BPO industry. This time it was a financial account at First National Bank Of Omaha. I worked here as a customer service representative
- Assisted customers with their bank account questions, feedback, and complaints. We handled their credit cards, checking balances, processing payments, setting up accounts online banking, reviewing the statements, disputing charges, and submitting complaints.
Technical Support Representative
TELUS INTERNATIONAL
03.2023 - 07.2024
- This is my 2nd company to work with. We handled the Smart Home Security system. Helped customers set up new systems, install their Security devices, troubleshoot issues on there, identify issues, set up appointments for a technician, submitting complaints.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Maintained a high level of product knowledge to offer expert advice on technical queries for their home security devices.
- Provided technical assistance to customers via phone, email, chat, and screen video recording resolving issues efficiently.
CSR/TSR
TELEPERFORMANCE
03.2019 - 01.2023
- I started as a Customer service representative on a telco account BOOST MOBILE. I specialize in assisting customers with questions and inquiries and making payments.
- After a year I got promoted to Tech Support Representative, this time I'm more into troubleshooting, helping customers with all types of telco concerns especially fixing their cellphone services, booking appointments for technicians, replacing devices and making orders, reporting site issues, and submitting complaints. Facilitated issue resolution for customer complaints, offering compensatory solutions to maintain satisfaction levels.
Education
Senior Highschool Graduate - STEM
Romblon National Highschool
06.2012 - 06.2018
BSFT - Food Science
Cavite State University
09.2018 - 01.2019
Skills
Customer needs analysis
Timeline
Customer Service Representative
Infosys BPM
07.2024 - Current
Technical Support Representative
TELUS INTERNATIONAL
03.2023 - 07.2024
CSR/TSR
TELEPERFORMANCE
03.2019 - 01.2023
BSFT - Food Science
Cavite State University
09.2018 - 01.2019
Senior Highschool Graduate - STEM
Romblon National Highschool
06.2012 - 06.2018
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