ALEJANDRO SABANGAN
Carmona
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position with a company where I can effectively utilize my skills for the synergic growth of the organization and myself.
Overview
16
16
years of professional experience
Work History
Quality Analyst
Accenture Business Services, Inc.
07.2021 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Subject Matter Expert
AIG Shared Services, Inc.
06.2017 - 06.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Title Examiner III (Senior Title Examiner)
ADEC Innovations
05.2009 - 02.2015
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Prepared property reports.
- Supported fellow Title Examiners with training on best practices, contributing to a more skilled team overall.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined land records and identified potential problems with title search results.
Education
Diploma in Technology - Information Technology
Jacobo Z Gonzales Memorial School of Arts & Trades (TESDA)
Laguna, Philippines04.2009
Skills
- Title Insurance
- Foreclosures
- Financial Lines Insurance
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
Timeline
Quality Analyst
Accenture Business Services, Inc.
07.2021 - Current
Subject Matter Expert
AIG Shared Services, Inc.
06.2017 - 06.2021
Title Examiner III (Senior Title Examiner)
ADEC Innovations
05.2009 - 02.2015
Diploma in Technology - Information Technology
Jacobo Z Gonzales Memorial School of Arts & Trades (TESDA)
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