ALEJANDRO SABANGAN
Carmona
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position with a company where I can effectively utilize my skills for the synergic growth of the organization and myself.
Overview
16
16
years of professional experience
Work History
Quality Analyst
Accenture Business Services, Inc.
Muntinlupa City, Philippines (Remote)
07.2021 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Subject Matter Expert
AIG Shared Services, Inc.
Muntinlupa City, Philippines (Hybrid)
06.2017 - 06.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Title Examiner III (Senior Title Examiner)
ADEC Innovations
Las Piñas City, Philippines (On-Site)
05.2009 - 02.2015
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Prepared property reports.
- Supported fellow Title Examiners with training on best practices, contributing to a more skilled team overall.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined land records and identified potential problems with title search results.
Education
Diploma in Technology - Information Technology
Jacobo Z Gonzales Memorial School of Arts & Trades (TESDA)
Laguna, Philippines04.2009
Skills
- Title Insurance
- Foreclosures
- Financial Lines Insurance
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
Timeline
Quality Analyst
Accenture Business Services, Inc.
07.2021 - Current
Subject Matter Expert
AIG Shared Services, Inc.
06.2017 - 06.2021
Title Examiner III (Senior Title Examiner)
ADEC Innovations
05.2009 - 02.2015
Diploma in Technology - Information Technology
Jacobo Z Gonzales Memorial School of Arts & Trades (TESDA)