Open To Work
Alejandro Relata
Cainta, Province Of Rizal
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Carnival Cruise Lines. Proven ability to enhance guest experiences through effective communication and upselling techniques. Expertise and safe food practices, ensuring compliance and satisfaction in high-volume dining environments.
Overview
3
3
years of professional experience
Work History
Bonsai Server Specialty Restaurant
Carnival Cruise Lines
09.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and drink orders efficiently to ensure timely service.
- Collaborated with kitchen staff to uphold quality standards and accuracy.
- Assisted in maintaining cleanliness and organization of dining area.
- Processed payments accurately using point-of-sale systems.
- Supported team members during peak hours to optimize workflow efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Restaurant Waiter
Carnival Cruise Lines
10.2022 - 09.2023
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in menu presentations, effectively communicating daily specials and answering menu-related questions.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment for guests.
- Supported team members during peak hours, enhancing workflow efficiency and service speed.
- Learned food safety standards and compliance procedures to maintain health regulations in dining operations.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Adapted to changing priorities and customer needs, demonstrating flexibility in fast-paced environments.
- Engaged with guests to create memorable dining experiences through personalized interactions and attentiveness.
Education
Bachelor of Science - Chemistry
University Off Santo Tomas
Legazpi, Province Of Albay, Philippines04-1991
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
Timeline
Bonsai Server Specialty Restaurant
Carnival Cruise Lines
09.2023 - Current
Restaurant Waiter
Carnival Cruise Lines
10.2022 - 09.2023
Bachelor of Science - Chemistry
University Off Santo Tomas
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