ALEJANDRO FABROS
Caloocan City
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Skilled in identifying and resolving complex technical problems.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Application Management Specialist
1210 Services Inc.
Mandaluyong City, Metro Manila, Philippines
05.2025 - 05.2026
- Support Developer on what needs to be done either backoffice or frontend of the website
- Managed incidents and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance via remote and in person.
- Handling game uploads and executing functionality tests before deployment
- Managing the full employee onboarding process to ensure a smooth and efficient transition for new hires
IT Infrastructure III
DXC Technology
Eton Centris, QC
01.2021 - 08.2024
- Performing first line support, troubleshoot, diagnose and resolve Network, System, Desktop, and User issues
- Ensuring Copiers (Ricoh) Machine is up and running for printing and scan to email feature
- Determine the best solution based on the issue and details provided by customers
- Documented and maintained network diagrams, configurations, and standard operating procedures for accurate and updated documentation for future reference.
- Walk customer through problem-solving process. Install, modify, and repair computer hardware and software
- Catering common technical issues such as password resets, VPN access, software installation issues, printer problems, network connectivity issues, and email configuration
- Direct unresolved issues to the next level of support personnel. Providing accurate information on IT products or services
- Administering Active Directory and LDAP groups
- Answering incoming phone calls for technical support
- Answering emails and voice mails for support
- Receiving inbound calls and tickets to diagnose, troubleshoot and resolve employee request
- Performing White Glove for new user to make sure that they have the proper access when starting their job
Education
Bachelor of Science - Information Technology
STI College Fairview
Quezon City01.2020
Skills
- Microsoft administration and Google Administration
- Confluence/Jira
- Windows OS/Linux Distro
- Microsoft Azure/Microsoft O365
- ServiceNow/Amelia Ticketing system
- Active Directory Administration
- PC Build/Reformat
- Kaseya/Comodo
- CMS and Backoffice
Certification
- SAP Business One (SAP Basic) (2018)
- General Assembly ADVANCE JAVA (2016)
Timeline
IT Application Management Specialist
1210 Services Inc.
05.2025 - 05.2026
IT Infrastructure III
DXC Technology
01.2021 - 08.2024
Bachelor of Science - Information Technology
STI College Fairview