ALEJANDRA CAPUSO AMBIL
General Trias
Summary
To be part of the industry that will provide continuous improvement and will enable me to achieve my personal and professional growth.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
UNITY COMMUNICATIONS
12.2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Trained to do follow ups on hold list, progress notes and confirmation calls.
Customer Service Representative
Tata Consultancy Services
05.2021 - 08.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Email Technical Support Representative
Telus International
03.2019 - 03.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Agent Intake Coordinator
GlobalSync Business Solution
05.2018 - 01.2019
- Responded to customer requests for products, services, and company information.
Customer Sales Agent
IQOR INC.
08.2016 - 01.2017
- Maintained high levels of customer retention with proactive relationship-building strategies.
Hotel Reservation Specialist
01.2016 - 06.2016
Cargo Representative
Philippine Airline Cargo
08.2015 - 01.2016
Customer Service Agent
IQOR Inc.
04.2014 - 06.2015
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines –Cavite Campus
General Trias, Cavite01.2014
Skills
- Intake coordination
- Customer assistance
- E-mail Technical Support
- Telemarketing
- Tour Package Proposal
- Airline Ticketing
- Hotel Reservation (Micros Opera, Amadeus)
Affiliation
Marketing Head, Personality Development Events Management, Lyceum of the Philippines University, Governor’s Drive, Brgy. Mangahan, General Trias, Cavite, 07/01/13, 10/01/13
Personal Information
- Age: 31
- Height: 5'3 feet
- Weight: 174lbs
- Gender: Female
- Marital Status: Single
Training
- Global Communications Training Academy, EPerformax Contact Centers Corp., 5 Diosdado Macapagal Blvd, Parañaque, Metro Manila, 11/27/18, 01/25/18, Communication Training
- Amadeus E-Learning Training and Certification (Ticketing), LKG Tower, Makati City, 02/11/13
- Test of English for International Communication (TOEIC), University Auditorium, General Trias, Cavite, 08/23/12
- Amadeus E-Learning Training and Certification (Reservation), LKG Tower, Makati City, 08/24/11
Languages
English
Bilingual or Proficient (C2)
Timeline
Intake Coordinator
UNITY COMMUNICATIONS
12.2022 - Current
Customer Service Representative
Tata Consultancy Services
05.2021 - 08.2022
Email Technical Support Representative
Telus International
03.2019 - 03.2021
Customer Service Agent Intake Coordinator
GlobalSync Business Solution
05.2018 - 01.2019
Customer Sales Agent
IQOR INC.
08.2016 - 01.2017
Hotel Reservation Specialist
01.2016 - 06.2016
Cargo Representative
Philippine Airline Cargo
08.2015 - 01.2016
Customer Service Agent
IQOR Inc.
04.2014 - 06.2015
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines –Cavite Campus
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