GLORIA ALEGADO
Quezon City,NCR
Summary
A Researcher is a professional dedicated to investigating specific topics to uncover new facts, solve problems, or support decision-making. They serve as the "engine of knowledge" for universities, private companies, and government agencies.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Cashier Supervisor
Super Vali Inc.
Mandaue, Cebu
06.2021 - 01.2023
- Monitored cash drawers and transactions, improving accuracy through oversight and coaching of staff.
- Assessed cashier performance, providing guidance to improve cash handling and customer service.
- Resolved complex customer complaints with effective solutions, enhancing customer satisfaction.
Researcher
Easylink Inc.
Tabunok , Cebu
10.2018 - 08.2020
- Collected, fact-checked and presented information to provide research accuracy.
- Utilised advanced analytical techniques to interpret data, contributing to the development of innovative solutions.
- Negotiated access to research sites and populations, establishing productive relationships with key stakeholders.
- Conducted comprehensive literature reviews to support research objectives and hypotheses formulation.
- Developed expenditure controls for research work.
- Recruited qualified staff and mentored team on best practices to build cohesive, well-performing group.
Data Encoder
Shugon Management
Talisay City , Cebu
01.2014 - 08.2017
- Provided administrative support by compiling and sorting information for efficient data entry and reporting.
- Reviewed and updated existing database records to ensure current and accurate information was maintained.
- Examined data to detect and rectify deficiencies or errors.
- Conducted regular data audits to verify data integrity and accuracy, identifying and correcting discrepancies.
Supermarket Cashier
Cebu Southland Commercial Complex
Cebu City, Cebu
07.2012 - 01.2013
- Transaction Management: Scanning items, ensuring correct pricing, and processing payments (cash, credit/debit, mobile wallets, or food stamps/EBT).
- Cash Handling: Counting the "float" (starting cash) at the beginning of a shift and reconciling the drawer at the end to ensure there are no discrepancies.
- Problem Solving: Handling returns, exchanges, and price overrides. This often requires knowing when to call a manager for "voids" or restricted items.
- Product Knowledge: Identifying produce codes (PLU codes) for fruits and vegetables and staying updated on weekly promotions or "Buy One Get One" (BOGO) deals.
- Worked with tireless energy and drive to meet service targets and improve till-point efficiency.
- Loss Prevention: Verifying IDs for age-restricted items (alcohol/tobacco) and being alert for unscanned items in carts.
- Used POS machines to scan items and process transactions.
Education
SVQ Level 3 - INFORMATION TECHNOLOGY
CARCAR CITY COLLEGE
LOAN-LOAN CARCAR CITY CEBU 03.2010 - 08.2013
Skills
- Critical Thinking: The ability to question information and look for bias or errors
- Technical Proficiency: Mastery of data tools (Excel, SQL) and research databases
- Attention to Detail: Small errors in data collection can ruin an entire year-long study
- Communication: Translating complex data into simple, actionable insights for stakeholders who aren't experts
Languages
English
Upper Intermediate
B2
Hobbies and interests
- volleyball
- reading books
- writing article
- researching
Timeline
Cashier Supervisor
Super Vali Inc.
06.2021 - 01.2023
Researcher
Easylink Inc.
10.2018 - 08.2020
Data Encoder
Shugon Management
01.2014 - 08.2017
Supermarket Cashier
Cebu Southland Commercial Complex
07.2012 - 01.2013
SVQ Level 3 - INFORMATION TECHNOLOGY
CARCAR CITY COLLEGE
03.2010 - 08.2013