ALDWIN CLARK DE CASTRO
Olongapo City,Philippines
Summary
Dedicated professional focused on achieving growth and excellence in alignment with organizational objectives. Strong work ethic combined with a commitment to continuous learning drives consistent results. Proven ability to adapt and thrive in dynamic environments, contributing to team success and personal development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Specialist
iQonic
Olongapo City, Philippines
01.2025 - 03.2026
- Engaged with followers, responding to queries in a timely manner to enhance customer service.
- Managed daily content creation, posting, and community engagement to foster a positive online presence.
- Utilised analytical tools to monitor and report on competitor activity and market trends.
Senior Team Leader
Buwelo
Olongapo City, Philippines
12.2021 - 10.2024
- Led customer service team, enforcing company policies and providing training for new staff.
- Evaluated team performance, offering constructive feedback to enhance goal achievement.
- Monitored team activities, identifying improvement areas and implementing corrective measures.
- Organized team-building activities to promote collaboration and recognize achievements.
- Interacted with customers, addressing inquiries and resolving complaints effectively.
- I managed data entry for dental and medical accounts using tools such as Zoho CRM, Basecamp, RingCentral, and PrimeRx.
Paralegal
Buwelo
Olongapo City, Philippines
02.2021 - 12.2021
- Managed credit repair account, facilitating credit score improvement for the client.
- Managed inbound and outbound calls to assist clients.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
Virtual Assistant
5 Miles Holding Limited
Olongapo City, Philippines
12.2019 - 01.2021
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Provided day-to-day administrative support, improving overall business efficiency.
- Maintained organised calendar covering team meetings, trips and appointments.
- Entering data into spreadsheets or databases (common tools: Microsoft Office, MS Word, MS Excel, and Google tools, Google Docs and Google Sheets).
- Updating records (customer information, inventory, and contacts).
Content Moderator
5 Miles Holding Limited
Olongapo City, Philippines
09.2019 - 12.2019
- Adapted quickly to changes in content policies, ensuring compliance with updated regulations.
- Monitored online community interactions, identifying and removing content that violated platform policies.
- Reviewed user reports of potentially harmful or offensive content, taking appropriate action in a timely manner.
- Participated in regular training sessions to enhance understanding of digital safety and content management.
Agent
Teleperformance
Paranaque, Philippines
11.2018 - 08.2019
- Facilitated changes and cancellations of booking reservations to enhance customer satisfaction.
- Managed inbound and outbound communications with customers to address inquiries.
- Cultivated strong client relationships to establish trust and foster loyalty.
Collections Agent
iQor Clark Pampanga
Pampanga, Philippines
07.2016 - 07.2018
- Managed first-party, third-party, six due accounts, and overcharged accounts to ensure timely resolutions.
- Collected debts for retail and payment solution credit cards while preserving customer relationships.
- Facilitated resolution of inquiries through inbound and outbound communications.
Education
Diploma - Business Management
Capstone Of Business And Arts
Olongapo City, ZMB01-2016
Skills
- Content Creation
- Computer literacy
- Data Analysis
- Data Entry
- Effective communication
- Problem Solving
- Time management
- Results-driven
- Leadership
- Passion for continuous learning
- Strong work ethic
- Active listening
- Project management
- Customer service
Languages
English
Filipino
Disclaimer
Olongapo, 2026-01-15, Aldwin Clark S. de Castro
Certification
- Yellow-Belt Six Sigma certified
Hobbies and interests
- Playing mobile and computer games
- Playing ball games
- Watching Movies or Series
- Cooking
References
- Arman Jason Doctor, Trainer Manger, 09777531409
- Grayling Rostata, SBU Manager, 09173036160
Timeline
Social Media Specialist
iQonic
01.2025 - 03.2026
Senior Team Leader
Buwelo
12.2021 - 10.2024
Paralegal
Buwelo
02.2021 - 12.2021
Virtual Assistant
5 Miles Holding Limited
12.2019 - 01.2021
Content Moderator
5 Miles Holding Limited
09.2019 - 12.2019
Agent
Teleperformance
11.2018 - 08.2019
Collections Agent
iQor Clark Pampanga
07.2016 - 07.2018
Diploma - Business Management
Capstone Of Business And Arts