Aldwin Lendio
Caloocan City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Quezon City
06.2020 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Field Researcher
Neilsen Center Company
Caloocan City
09.2011 - 03.2012
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Determined areas of research to increase knowledge in particular field.
- Gathered and organized information for research purposes.
Education
High School Diploma -
The Sisters of Mary School-Boystown
Tungkop, Minglanilla, Cebu, Philippines 04.2004 - 12.2007
No Degree - Computer Hardware Servicing
ACTMA
Almar, Caloocan City, Philippines 04.2001 -
No Degree - Accounting And Business Management
Burgos Integrated School
Burgos Basey Samar Philippines 06.2016 - 08.2017
Skills
Call center operations
undefinedTimeline
Customer Service Representative
Concentrix
06.2020 - Current
No Degree - Accounting And Business Management
Burgos Integrated School
06.2016 - 08.2017
Field Researcher
Neilsen Center Company
09.2011 - 03.2012
High School Diploma -
The Sisters of Mary School-Boystown
04.2004 - 12.2007
No Degree - Computer Hardware Servicing
ACTMA
04.2001 -