Aldwin Caco
F&B Manager
Malabon City, Metro Manila Philippines,00
Summary
Dynamic F&B Manager with a proven track record at Newport World Resorts, excelling in operational efficiency and customer satisfaction. Expert in cost control and employee supervision, consistently exceeding revenue targets while fostering a collaborative team environment. Adept at problem-solving and adapting to industry trends to enhance service delivery and guest experiences.
Overview
24
24
years of professional experience
1
1
Language
Work History
F&B Manager
Newport World Resorts
06.2009 - 05.2025
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Resolved customer complaints involving food or beverage quality and service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Enhanced team performance through effective staff training and development programs.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Streamlined operations by optimizing inventory management and reducing food waste.
Service Associate
Shangri-La Boracay Resorts & Spa
04.2009 - 06.2009
Barista / Cashier
CAN Company
07.2006 - 06.2008
Junior Captain Waiter
Illustrado Restaurant
08.2005 - 07.2006
Service Associate (Agency)
Makati Shangri-La
10.2004 - 07.2005
Service Associate (Agency)
Shangri-La Edsa Hotel
02.2002 - 08.2004
Service Crew
Shakey's Restaurant
06.2001 - 11.2001
Education
Bachelor of Arts - Business Management
St. Louis College
Valenzuela, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Psychology
Far Eastern University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Food and beverage operations
Operational efficiency
Operations management
Multitasking Abilities
Decision-making
Collaboration and teamwork
Adaptability and flexibility
Employee supervision
Scheduling staff
Recruitment and hiring
Performance monitoring
Customer service & satisfaction
Problem-solving abilities
Cost controls
Professionalism
Interpersonal skills
Menu pricing
Timeline
F&B Manager
Newport World Resorts
06.2009 - 05.2025
Service Associate
Shangri-La Boracay Resorts & Spa
04.2009 - 06.2009
Barista / Cashier
CAN Company
07.2006 - 06.2008
Junior Captain Waiter
Illustrado Restaurant
08.2005 - 07.2006
Service Associate (Agency)
Makati Shangri-La
10.2004 - 07.2005
Service Associate (Agency)
Shangri-La Edsa Hotel
02.2002 - 08.2004
Service Crew
Shakey's Restaurant
06.2001 - 11.2001
Bachelor of Arts - Business Management
St. Louis College
04.2001 -
Bachelor of Science - Psychology
Far Eastern University
04.2001 -