Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aldwin Caco

Aldwin Caco

F&B Manager
Malabon City, Metro Manila Philippines,00

Summary

Dynamic F&B Manager with a proven track record at Newport World Resorts, excelling in operational efficiency and customer satisfaction. Expert in cost control and employee supervision, consistently exceeding revenue targets while fostering a collaborative team environment. Adept at problem-solving and adapting to industry trends to enhance service delivery and guest experiences.

Overview

24
24
years of professional experience
1
1
Language

Work History

F&B Manager

Newport World Resorts
06.2009 - 05.2025
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
  • Resolved customer complaints involving food or beverage quality and service.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
  • Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
  • Enhanced team performance through effective staff training and development programs.
  • Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
  • Streamlined operations by optimizing inventory management and reducing food waste.

Service Associate

Shangri-La Boracay Resorts & Spa
04.2009 - 06.2009

Barista / Cashier

CAN Company
07.2006 - 06.2008

Junior Captain Waiter

Illustrado Restaurant
08.2005 - 07.2006

Service Associate (Agency)

Makati Shangri-La
10.2004 - 07.2005

Service Associate (Agency)

Shangri-La Edsa Hotel
02.2002 - 08.2004

Service Crew

Shakey's Restaurant
06.2001 - 11.2001

Education

Bachelor of Arts - Business Management

St. Louis College
Valenzuela, Metro Manila, Philippines
04.2001 -

Bachelor of Science - Psychology

Far Eastern University
Manila, Metro Manila, Philippines
04.2001 -

Skills

Food and beverage operations

Timeline

F&B Manager

Newport World Resorts
06.2009 - 05.2025

Service Associate

Shangri-La Boracay Resorts & Spa
04.2009 - 06.2009

Barista / Cashier

CAN Company
07.2006 - 06.2008

Junior Captain Waiter

Illustrado Restaurant
08.2005 - 07.2006

Service Associate (Agency)

Makati Shangri-La
10.2004 - 07.2005

Service Associate (Agency)

Shangri-La Edsa Hotel
02.2002 - 08.2004

Service Crew

Shakey's Restaurant
06.2001 - 11.2001

Bachelor of Arts - Business Management

St. Louis College
04.2001 -

Bachelor of Science - Psychology

Far Eastern University
04.2001 -

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Aldwin CacoF&B Manager