Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Rider
Move It Philippines
09.2023 - Current
Customer Service Representative (Loyalty/Retention Dept.)
24/7. AI
10.2022 - 09.2023
Technical Support Representative
Transcom Worldwide Philippines
11.2021 - 08.2022
Messman at Andriaki Shipping Co. Ltd.
Adamson (Philippines) Incorporated
01.2017 - 01.2021
Education
BBA - Financial Management (3rd year college)
Holy Name University
Tagbilaran, Bohol, Philippines
01.2011
High School Diploma -
Holy Name University
Tagbilaran, Bohol, Philippines
03.2009
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Client Relations
Professional telephone demeanor
Call Management
Local Work Experience
Move It Philippines, Rider, 09/01/23, present
24/7. AI, Customer Service Representative (Loyalty/Retention Dept.) OPTUS Account, Lawton Avenue, McKinley Hill, Taguig City, 10/01/22, 09/30/23
Transcom Worldwide Philippines, Technical Support Representative, 18th Floor Ayala 30th Corporate Center, Pasig City, 11/01/21, 08/31/22
International Work Experience
Adamson (Philippines) Incorporated, Messman at Andriaki Shipping Co. Ltd., 110 V.A Rufino St., Legaspi Village, Makati City, 2017, 2021
Maritime Experience
MESSMAN, OIL TANKER, 84,850/25,023, WORLD WIDE, WORLD WIDE, 11/08/17, 06/26/18
MESSMAN, OIL TANKER, 160,502, WORLD WIDE, WORLD WIDE, 11/13/18, 05/13/19
MESSMAN, OIL TANKER, 160,502, WORLD WIDE, WORLD WIDE, 07/29/20, 04/08/21
Secondary Education
Holy Name University, Tagbilaran City, Bohol, 2006, 2009
Place Of Birth
Tagbilaran City
Personal Information
Age: 34 years old
Date of Birth: 12/20/89
Nationality: Filipino
Religion: Roman Catholic
References
Martin Laborte, Branch Manager, Abenson Appliance Center
Angilli Ann Espina, Administrative Assistant, ÆON Credit Service (Philippines), Inc.
Paul Christian Palad, Retail Supervisor, Samsung Electronics Philippines Corporation
Timeline
Rider
Move It Philippines
09.2023 - Current
Customer Service Representative (Loyalty/Retention Dept.)