Aldrin John John Baldovino
Binan, Province of Laguna,LAG
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks. Proven track record of proactively identifying and addressing issues, with a strong focus on optimizing processes to enhance team performance. Recognized for a collaborative approach that fosters teamwork and drives successful project outcomes. Committed to delivering high-quality results that align with organizational goals and objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Yngen Datacom Corporation
06.2023 - Current
- Provide support to Elementor customers on a variety of channels, including email and live chat. This may involve answering questions about the product, troubleshooting problems, and providing guidance on how to activate license or to use Elementor to build and maintain websites
Senior Operations Representative
Capital One Financial
04.2019 - 06.2023
- Performed administrative and customer service activities for credit card holders with dispute resolutions regarding charges to their accounts.
- Handled customer dispute and sensitive credit card information
- Processed disputes for credit card charges placed on customer accounts and empowered to resolve issues between Capital One customers and merchants.
- Utilized strong investigation skills to resolve credit card charge disputes as well as payment disputes for our Cardholders.
- Resolved customer questions and disputes concerning credit card billing errors, disputed transactions, misapplied or incorrect payments.
Customer Service Representative/Escalations
Alorica
02.2018 - 02.2019
- Establish correct expectations, enforce relief and resolve through effective communication.
- Coordinate resources throughout Support organization to address the Action Plan for assigned accounts.
- Focus on problem avoidance in escalation process.
- Supporting new hires for production nesting
- SiriusXm and Walmart Customer Service/Escalations Department
Process Associate
Genpact
09.2016 - 11.2017
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Acknowledging and resolving customer complaints.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Managing a team of junior customer service representatives.
Customer Service Representative
Iqor
10.2015 - 05.2016
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Acknowledging and resolving customer complaints.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Knowing our products inside and out so that you can answer questions.
Education
Associate in Computer Technology
Colegio De San Pedro
San Pedro Laguna01-2013
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Pacita Complex National High School
01.2013
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Christian Bible Baptist Academy
01.2009
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Christian Bible Baptist Academy
01.2008
Skills
- Communication skills
- Organizational skills
- Building Customer Loyalty
- Time Management
- Complaint Resolution
- Product Knowledge
- Up-Selling
- MS Excel, PowerPoint, Word
- Problem Solving
- Customer Retention
PERSONAL PROFILE STATEMENT
Customer Service Representative with over 9 years of experience in a call center setting, including sales, fraud/tech support, handling credit card disputes, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
LANGUAGES
Filipino, English
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge.
Timeline
Customer Service Representative
Yngen Datacom Corporation
06.2023 - Current
Senior Operations Representative
Capital One Financial
04.2019 - 06.2023
Customer Service Representative/Escalations
Alorica
02.2018 - 02.2019
Process Associate
Genpact
09.2016 - 11.2017
Customer Service Representative
Iqor
10.2015 - 05.2016
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Pacita Complex National High School
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Christian Bible Baptist Academy
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Christian Bible Baptist Academy
Associate in Computer Technology
Colegio De San Pedro