Summary
Overview
Work History
Education
Skills
Timeline
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ALDRIN SALVADOR

San Mateo, Province of Rizal

Summary

Passionate customer service specialist focused on creating positive experiences and resolving issues. Skilled in CRM systems, I build lasting relationships and enjoy mentoring team members. Committed to understanding customer needs and contributing to business growth, I strive to ensure every customer feels valued and heard.

Overview

2
2
years of professional experience

Work History

Customer Service Sales Representative

Afni, Inc.
08.2024 - 11.2024
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Managed high volume of customer chats, maintaining calm and professional demeanor.

Customer Seller Representative

Foundever
10.2023 - 05.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during chats.
  • Reduced wait times through efficient chat handling, enhancing overall customer satisfaction rates.

Customer Service Sales Representative (Telco)

Alorica
04.2023 - 08.2023
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Account Associate (Collection)

RGS Recovery Management & Collection Services, Inc
07.2022 - 01.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Education

Bachelor of Science - Industrial Technology

ICCT Colleges
San Mateo, Province Of Rizal, Philippines
05-2022

General Academic Strand -

Guardian Angel Academy
San Mateo, Province Of Rizal, Philippines
07-2020

Skills

  • Customer Service
  • Teamwork
  • Initiative
  • Multitasking
  • CRM Software (LiveEngage, Lark, ByteHi)
  • Google Suite (Docs, Slides, Sheets, Calendar)
  • English Fluency
  • Computer Literacy

Timeline

Customer Service Sales Representative

Afni, Inc.
08.2024 - 11.2024

Customer Seller Representative

Foundever
10.2023 - 05.2024

Customer Service Sales Representative (Telco)

Alorica
04.2023 - 08.2023

Account Associate (Collection)

RGS Recovery Management & Collection Services, Inc
07.2022 - 01.2023

Bachelor of Science - Industrial Technology

ICCT Colleges

General Academic Strand -

Guardian Angel Academy

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ALDRIN SALVADOR