Aldrin Sacramento
Computer Engineer
Dasmarinas,CAV
Work Preference
Summary
To spontaneously practice and improve my theoretical and technical expertise in the field of instrumentation in a challenging and productive position. Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management. Skilled at training and mentoring field service personnel to troubleshoot and correct technical and software related problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for different industry.
Overview
29
29
years of professional experience
17
17
years of post-secondary education
Work History
Field Service Engineer
ProLab Systems Branch
01.2022 - 08.2025
- Assigned as Technical Field Service Engineer to support PANalytical customers in the Kingdom of Saudi Arabia. Conduct Preventive Maintenance and Corrective Maintenance of WDXRF, XRD and EDXRF. Including sample preparation machine sold by Prolab. (Claisse, Retsch, Hyfra Chiller, Herzog and FLSmidth)
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Field Service Engineer
ProLab Systems W.L.L.
05.2017 - 12.2021
- Assigned as Technical Field Service Engineer to support PANalytical customers in the Kingdom of Saudi Arabia. Conduct Preventive Maintenance and Corrective Maintenance of WDXRF, XRD and EDXRF. Including sample preparation machine sold by Prolab. (Claisse, Retsch, Hyfra Chiller, Herzog and FLSmidth)
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Asst. Service Manager
Shimadzu Philippines Corp.
02.2009 - 05.2017
- Assigned as Technical Assistant Service Manager for Scientific and Bigrange Division. This position primary focus is to maintain an effective service system to ensure the after sales support for all clients. Administer and monitor all service engineer’s itinerary to ensure that all customers’ requirements are attended in timely manner. Attend Regional Service Manager’s annual meeting to adopt the same service support for all subsidiary and distributor.
Technical Service Supervisor
Shimadzu Philippines Corp.
02.2006 - 02.2009
- Assigned as Technical Service Supervisor for Scientific and Bigrange Division. This position's primary focus is to provide high quality, efficient service/technical support to our customers and to support the Sales & Marketing and Service in the performance of the same. Conduct training for proper operations of equipment. Conduct corrective and preventive maintenance for the instruments that are under service contract. Prepares quotations and service contracts. Responsible for a wide variety of support related functions including, but not limited to, providing phone and other support in technical matters related to the application use, repair, maintenance and installation of Shimadzu Instruments and accessories attached to the products. Provide technical training to field and/or less experienced service personnel, technical support personnel, sales and marketing staff & customers. Develop a knowledge base through the accurate documentation and reporting of product failures and repair. Develop installation and maintenance procedures for products as required.
Technical Service Engineer
Shimadzu Philippines Corp.
07.1998 - 02.2006
- Assigned in installation and commissioning of the following instruments.
- 1. Surface Analysis apparatus (EPMA, ESCA, SPM AND XPS)
- 2. X-ray spectroscopic apparatus (XRF, EDX and MXF)
- 3. Emission spectroscopic apparatus (ICPS and OES)
- Conduct training for proper operations of the above equipment. Troubleshooting and repair of defective equipment.
Technical Service Engineer
Instrumix Suppliers, Inc.
09.1997 - 07.1998
- Assigned in installation and commissioning of Medical Equipment. Troubleshooting and repair of Medical X-ray and Ultrasound
Network Service Engineer
I.S. Computers, Inc.
06.1996 - 08.1997
- Assigned in installation and troubleshooting of Local Area Networking. Basic computer troubleshooting, repair and installation of networking software.
Education
Bachelor of Science - Computer Engineering
Adamson University
Malate, Manila 06.1989 - 03.1996
Secondary Education -
F. Villaroman Foundation High School
Manila, Philippines 06.1985 - 03.1989
Primary Education -
Justo Lukban Elementary School
06.1979 - 06.1985
Skills
Language: English (good, written and oral), Filipino (good, written and oral) with excellent communicational and writing skills
Computers: Proficient in Microsoft Windows Operating Systems; Microsoft Office Systems (Word, Excel, PowerPoint, Publisher); the internet (World Wide Web) and familiarity with other common business and productivity software
Instrumentation: Knowledge in component level repair and troubleshooting Electrical, Vacuum, electromechanical, Hydraulic and Pneumatic troubleshooting Calibration
Technical Support
Mechanical troubleshooting
Computer software repair
Testing and calibration
Performance testing
Solution development
Employee training
Equipment installation and repair
Customer service management
References
- Nickodemus, Yadao, Duty Manager, Philippine Airlines, Manila, Philippines
- Vilma C., Dotimas, Laboratory Manager, CORAL BAY NICKEL CORPORATION, Rio Tuba, Bataraza, Palawan, Philippines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Field Service Engineer
ProLab Systems Branch
01.2022 - 08.2025
Field Service Engineer
ProLab Systems W.L.L.
05.2017 - 12.2021
Asst. Service Manager
Shimadzu Philippines Corp.
02.2009 - 05.2017
Technical Service Supervisor
Shimadzu Philippines Corp.
02.2006 - 02.2009
Technical Service Engineer
Shimadzu Philippines Corp.
07.1998 - 02.2006
Technical Service Engineer
Instrumix Suppliers, Inc.
09.1997 - 07.1998
Network Service Engineer
I.S. Computers, Inc.
06.1996 - 08.1997
Bachelor of Science - Computer Engineering
Adamson University
06.1989 - 03.1996
Secondary Education -
F. Villaroman Foundation High School
06.1985 - 03.1989
Primary Education -
Justo Lukban Elementary School
06.1979 - 06.1985