Motorcycle Rides
Aldrin Fernandez
Naga, Province Of Camarines Sur
Summary
Proven track record in enhancing kitchen operations and customer satisfaction at Fast Food industry, showcasing strong organizational skills and a commitment to food quality assurance. Excelled in menu innovation and efficient service, significantly boosting productivity. Demonstrates exceptional customer orientation and kitchen hygiene, ensuring top-notch service and culinary excellence.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Kitchen Operations -Grillman
South Corner Burger
Naga City
10.2023 - 04.2024
- Assisted in menu planning and development, incorporating innovative grilling techniques that elevated dish offerings.
- Streamlined kitchen operations for improved efficiency and reduced waste through diligent inventory management.
- Increased overall productivity by maintaining a clean and organized workspace throughout shifts.
- Collaborated with fellow cooks and staff members to deliver consistent quality across all menu items.
Branch Manager
Daily Food Company
Riyadh Saudi Arabia
09.2016 - 09.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Does Cashiering; Over all in-charge in Petty Cash Funds and end of Day Procedures.
CSR -Customer Service Representative
2GO Express
Naga, Province Of Camarines Sur, Philippines
07.2016 - 09.2016
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Service Crew Member
Jollibee Foods Corporation
Naga, Province Of Camarines Sur, Philippines
06.2012 - 06.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Crew Trainers Club President- the one who assist newly hired staff does training and follow ups.
- Cross Trained Crew (Cashier, Soda Person, Grillman, Production Cotroller, Stockman and Fryman.
Kitchen Crew Member
Verde Foods Corporation
Naga, Province Of Camarines Sur, Philippines
06.2011 - 06.2012
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Flavoring Pizza / Fryman / Back-up / Dough Maker
Education
Bachelor of Science - Major in Hospitality Management
Mariners Polytechnic Colleges -Undergraduate
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Camarines Sur National High School
Naga City Camarines Sur 06.2006
Skills
Computer Literate
Customer Oriented
Organizational Skills
Test Ride/Drive
Hospitality
Back Office Support
Quick Service Restaurant
Kitchen Hygiene
Strong Work ethic
Meat Preparation
Kitchen Safety
Food Quality Assurance
Certification
Most improved Employee
Interests
Basketball
Computer Gaming
Timeline
Kitchen Operations -Grillman
South Corner Burger
10.2023 - 04.2024
Employee of the Month
08-2017
Employee of the Month
05-2017
Most improved Employee
01-2017
Branch Manager
Daily Food Company
09.2016 - 09.2022
CSR -Customer Service Representative
2GO Express
07.2016 - 09.2016
Service Crew Member
Jollibee Foods Corporation
06.2012 - 06.2016
Kitchen Crew Member
Verde Foods Corporation
06.2011 - 06.2012
Bachelor of Science - Major in Hospitality Management
Mariners Polytechnic Colleges -Undergraduate
04.2001 -
Camarines Sur National High School
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