Aldrin B. Beredo
Quezon City, Metro Manila,00
Summary
Experienced customer service representative and sales executive with a track record of driving high customer satisfaction and creating positive customer experiences. Proficient in using customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Executive
Berlin Lens Corporation
01.2025 - Current
- Developed and maintained strong client relationships to drive revenue growth.
- Conducted market analysis to identify new sales opportunities and customer needs.
- Executed sales strategies that increased product visibility and brand awareness.
- Analyzed sales data to refine approaches, ensuring consistent achievement of targets.
Procurement Management Trainee
Commi88 Commercial OPC (Bigtime Empire Corporation)
07.2024 - 10.2024
- Oversee the entire purchase order process, ensuring accuracy in order details and pricing through suppliers' collaboration .
- Monitor order statuses, address any issues, and organize records.
- Led cross-functional teams to streamline operational processes and improve service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Mentor | Customer Service Representative
Foundever Corp. Form. Sitel (Zenni Optical CA, USA)
10.2019 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answering inquiries via phone call, chat, and email.
- Mentored junior staff in effective communication techniques and conflict resolution strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Optical Technician | Team Leader
Sungears Sales Incorporated (Owndays Ph)
05.2019 - 10.2019
- Conducted comprehensive lens fittings to ensure optimal customer satisfaction.
- Operated advanced optical machinery to produce high-quality lenses.
- Collaborated with sales team to address customer inquiries regarding product specifications.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Eyecare Specialist to Optical Technician | Team Leader
Ablebodes Manpower Services (Owndays Ph)
05.2017 - 05.2019
- Mentored junior staff, enhancing team productivity and knowledge transfer.
- Led strategic initiatives to streamline workforce management processes.
- Developed and maintained strong client relationships to drive sales growth and customer loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Brand Specialist
We'velink Services, Inc. (Bench and Human)
11.2015 - 05.2017
- Drove sales initiatives through exceptional customer engagement and product knowledge.
- Collaborated with management to optimize inventory levels and streamline stock replenishment processes.
- Analyzed customer feedback to identify trends, improve service delivery, and enhance the shopping experience.
- Implemented visual merchandising strategies to effectively showcase products and boost sales revenue.
Sales Associate
WPS Inc. (NIKE Stadium)
04.2015 - 09.2015
- Analyzed customer feedback to identify trends, improve service delivery, and enhance the shopping experience.
- Led promotional campaigns, resulting in increased foot traffic and heightened brand awareness within the store.
- Developed strong relationships with customers, fostering loyalty and repeat business through excellent service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Stock Clerk Associate
77HotMetal Inc. (American Eagle Outfitters)
08.2013 - 02.2015
- Organized stockroom to enhance inventory accessibility and streamline restocking processes.
- Monitored inventory levels, ensuring timely replenishment of merchandise on sales floor.
- Implemented efficient labeling system, improving product identification and retrieval speed.
- Trained new staff on stock management procedures and safe handling techniques.
Education
Bachelor of Science in Business Administration - Marketing Management
Manila Business College
04-2024
Skills
- Team leadership
- Operational efficiency enhancement
- Effective negotiation
- Sales and marketing strategy
- Cross-functional collaboration
- Client support proficiency
- Office management skills
- Supply chain management
- Sales presentations
Accomplishments
- TOP Agent for Voice MVP Award 2020
- TOP Stylist Agent MVP Award 2021
- TOP Zenni Employee of the Year for Voice 2022
- TOP Zenni Email Agent
Certification
- License / Certified Financial Consultant
- Certified Six Sigma White Belt
Additional Information
Zheena Samante
- Position: Employee Relations Analyst
- Company: United Health Group
- Phone no.: 09627394773
- Email add: zheena_samante@uhg.com
Daryl Castillo
- Position: Quality Analyst
- Company: Sutherland Global Services
- Phone no.: 09939442517
- Email add: castillodaryl0227@gmail.com
Mark Lester Cordero
- Position: Junior Unit Manager
- Company: Pru Life U.K.
- Contact no.: 09688853053
- Email add: lestercordero19@gmail.com
Timeline
Sales Executive
Berlin Lens Corporation
01.2025 - Current
Procurement Management Trainee
Commi88 Commercial OPC (Bigtime Empire Corporation)
07.2024 - 10.2024
Mentor | Customer Service Representative
Foundever Corp. Form. Sitel (Zenni Optical CA, USA)
10.2019 - 07.2024
Optical Technician | Team Leader
Sungears Sales Incorporated (Owndays Ph)
05.2019 - 10.2019
Eyecare Specialist to Optical Technician | Team Leader
Ablebodes Manpower Services (Owndays Ph)
05.2017 - 05.2019
Brand Specialist
We'velink Services, Inc. (Bench and Human)
11.2015 - 05.2017
Sales Associate
WPS Inc. (NIKE Stadium)
04.2015 - 09.2015
Stock Clerk Associate
77HotMetal Inc. (American Eagle Outfitters)
08.2013 - 02.2015
Bachelor of Science in Business Administration - Marketing Management
Manila Business College
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