Aldrick Jan Armas Tolones
Inbound Sales Representatives
1721 3rd Street. Brgy. 905 Punta Santa Ana Manila City
Summary
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset.
Determines needs and overcomes objections with practiced skill. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Inbound Sales Representative
Inspiro
Makati City
09.2021 - Current
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Exceeded productivity targets and sales goals by Number%.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked with multiple means of communication within fast-paced environment.
Customer Service Representative
Concentrix
Makati City
02.2021 - 07.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Alorica
Quezon City
11.2019 - 01.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Ibex Global
Quezon City
03.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Sum-ag Elementary School
Bacolod City 06.2004 - 05.2010
Sum-ag National High School
Bacolod City 06.2010 - 03.2014
Skills
Inbound sales
Timeline
Inbound Sales Representative
Inspiro
09.2021 - Current
Customer Service Representative
Concentrix
02.2021 - 07.2021
Customer Service Representative
Alorica
11.2019 - 01.2021
Customer Service Representative
Ibex Global
03.2018 - 10.2019
Sum-ag National High School
06.2010 - 03.2014
Sum-ag Elementary School
06.2004 - 05.2010
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