ALDRIANA JANE DIEGO
Senior Customer Service Representative
Quezon City, Metro Manila
Summary
Dynamic Senior Customer Service Representative with a proven track record at Hong Kong Optical Lens Philippines Laboratory Inc. Skilled in complaint resolution and staff training, I consistently exceeded performance targets, enhancing team productivity and fostering strong customer relationships. Known for maintaining professionalism under pressure while delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Hong Kong Optical Lens Philippines Laboratory Inc.
02.2016 - Current
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
Education
TVET - Information Technology
Gapan Computer And Technical Institute
Gapan, Province Of Nueva Ecija, Philippines 04.2001 -
Skills
Customer support
Timeline
Senior Customer Service Representative
Hong Kong Optical Lens Philippines Laboratory Inc.
02.2016 - Current
TVET - Information Technology
Gapan Computer And Technical Institute
04.2001 -