Aldrian Responso
Antipolo City,Rizal
Summary
Dedicated Customer Service Professional with expertise in managing financial account issues, billing inquiries, and dispute resolution. Proficient in providing chat and email support while effectively handling ticket management. Strong communication and problem-solving skills drive positive customer experiences. Open to opportunities in Customer Support, Administrative Support, or Virtual Assistant roles.
Overview
2
2
years of professional experience
Work History
Account Support Representative
ResultsCX
Pasig City
08.2025 - 10.2026
- Addressed billing concerns, fraud, disputes, customer inquiries, and service promotions through thorough documentation and follow-up.
- Delivered customer support for financial accounts by resolving issues and managing accounts effectively.
- Ensured accuracy, professionalism, and quality in resolving customer issues to enhance satisfaction.
Customer Support Associate
Foundever
Pasig City
07.2024 - 07.2025
- Delivered non-voice customer support via chat and email, efficiently managing inquiries and troubleshooting issues through ticketing system to ensure customer satisfaction.
- Addressed multiple customer concerns while upholding service quality and professionalism, contributing to positive customer interactions.
- Maintained detailed documentation and tracked case progress to aid in timely resolutions and enhance customer experience.
Education
BS - Agriculture and Biosystems Engineering
University of Rizal System
Tanay, rizal06-2026
Senior High School - STEM – Science, Technology, Engineering and Mathematics
Teresa National High School
Teresa, RizalSkills
- Ticket Management
- Account Support
- Documentation
- Chat support
- Customer Service
- Dispute management
- Problem-Solving
- Time Management
- Adaptability
- Teamwork
- Attention to Detail
- Communication
Timeline
Account Support Representative
ResultsCX
08.2025 - 10.2026
Customer Support Associate
Foundever
07.2024 - 07.2025
BS - Agriculture and Biosystems Engineering
University of Rizal System
Senior High School - STEM – Science, Technology, Engineering and Mathematics
Teresa National High School