Aldrae Joash Dela Cruz
IT Manager
General Mariano Alvarez, Province Of Cavite
Summary
Accomplished IT Manager with a proven track record at Bricolage Philippines Inc., excelling in IT infrastructure enhancement and team collaboration. Spearheaded initiatives that significantly reduced downtime and fortified data security, leveraging skills in ITIL framework and problem-solving. Expert in aligning technology solutions with business objectives, demonstrating a commitment to continuous improvement and operational excellence.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
Work History
IT Manager
Bricolage Philippines Inc.
Marikina City
07.2018 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Interacted and negotiated with vendors, partners and contractors to secure products and services.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
Remote Desktop Support Specialist
People Plus Tech
Makati City
07.2017 - 01.2018
- Serve as the first point of contact for customers seeking technical assistance over the phone or chat.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
Business Process Associate
AIG Shared Services
Muntinlupa City
03.2014 - 07.2017
- Perform business processing across all ranges of complexity for their assigned process.
- Performed data entry operations to update database with customer responses.
- Process own share of work load accurately and timely.
- Making sure to attain all required metrics as indicated in SLA and all other performance measurements.
- Prioritize more urgent items/deliverable, converse and interact with external clients to clarify requests.
Education
Bachelor of Science - Information Technology
Colegio De San Pedro
San Pedro, Province Of Laguna, Philippines 06.2007 - 03.2024
Skills
Team Collaboration
IT risk management
IT Infrastructure
IT Asset Management
Technical Troubleshooting
IT Budgeting
IT Procurement
IT Compliance
Documentation And Reporting
Information Security
ITIL Framework
Disaster Recovery
Virtualization
Project Planning
Decision-Making
Problem-solving abilities
System Integration
Additional Information
Trainings and Seminars:
ITIL v4: Simplilearn
4th Data Privacy and Cybersecurity Summit
Globe Business Summit
AWS, Tech Mahindra & PWC [Building the Future of Retail 2024 - Retail CXO Roundtable]
PLDT: Philippine Digital Convention 2023
Timeline
IT Manager
Bricolage Philippines Inc.
07.2018 - Current
Remote Desktop Support Specialist
People Plus Tech
07.2017 - 01.2018
Business Process Associate
AIG Shared Services
03.2014 - 07.2017
Bachelor of Science - Information Technology
Colegio De San Pedro
06.2007 - 03.2024
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