ALDEE MAY ADRIANO
AREA MANAGER
TRIALA, GUIMBA, NUEVA ECIJA
Summary
Proven leader in operations management and team development, with a track record of enhancing customer satisfaction and driving repeat business at WILDFLOUR CAFE + BAKERY. Excelled in relationship building, staff training, and performance management, transforming underperforming teams into high achievers. Achieved significant improvements in operational efficiency and employee retention through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Area Manager
WILDFLOUR CAFE + BAKERY
04.2014 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Cook
KANLURAN CENTER
05.2011 - 02.2013
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Maintained food safety and sanitation standards.
Education
Residential And Institutional Services - VOCATIONAL CULINARY
HABIHAN SCHOOL FOR RISM
58 Examiner St. West Triangle Homes Quezon City05.2008
Skills
Relationship building and management
Business development and planning
Team Development
Operations Management
Customer Relationship Management
Staff Training and Development
Staff Management
Order Management
Staff Training
Performance Management
Staff Development
Employee Scheduling
Staff Scheduling
Staff Supervision
Customer Relations
Team Leadership
Timeline
Area Manager
WILDFLOUR CAFE + BAKERY
04.2014 - Current
Cook
KANLURAN CENTER
05.2011 - 02.2013
Residential And Institutional Services - VOCATIONAL CULINARY
HABIHAN SCHOOL FOR RISM