Alcris Ian Pestanes
Lead Generation Specialist, CSR, Sales Specialist, Appointment Setter
ILOILO PAVIA
Summary
A passionate and driven individual, with a strong interest in sales and customer service. Proven track record in appointment setting and customer acquisition, and I am looking to take on a new challenge in a fast-paced and dynamic environment. I am a motivated self-starter with excellent communication and interpersonal skills, and I am confident in my ability to build relationships and close deals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
APPOINTMENT SETTER/Inside Sales Representative
Asurion
IloIlo City
01.2020 - 04.2023
- Promoting and building relationship to generate revenue
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Set appointments with salespeople and potential customers.
Lead Generation Specialist
Equity Firsts Holdings
Bangkok
05.2014 - 12.2018
- Generated leads and appointments for Public companies in the United States,UK, South East Asia using telephone, email, and data insight tools
- Constant Market Diligence
- Worked collaboratively with others to meet objectives and consistently achieved weekly targets.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Entered data into [Software], ensuring accuracy and uniformity.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Overcame objections using friendly, persuasive strategies.
- Developed extensive knowledge of products and services to better assist customers.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
ESL Teacher
Freelance
Bangkok
01.2011 - 12.2013
- Years of experience in Bangkok, Thailand, teaching English on the side
- Strong attention to detail, aptitude for teaching, and remarkable command of the English language's fundamental grammar and syntax
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Developed activities and integrated technology to diversify instruction.
- Supported students holistically to achieve academic success.
- Conducted skills assessments to uncover performance gaps.
Customer Service Associate
TELUS International
Manila
10.2009 - 11.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CSR/Telemarketer
Call Box
02.2006 - 12.2008
- Is an appointment setting account
- Responsible for setting an appointment between the client and janitorial company associates
- Responsible for giving information about services and the price quotation
- Forecast sales targets and ensure they are met by the team
- Handle customer inquiries, complaints, billing questions and payment extension/service request
- Manage a high volume of work load within a deadline driven environment.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Cold called over 100 potential customers per day to help with marketing efforts and increase sales.
Education
BSBA - Management Accounting
Notre Dame of Dadiangas University
General Santos City 01.2000 - 05.2004
Skills
Proficient, Avaya, CRM,HubSpot, Apollo, Linkin Sales Nav
undefinedAccomplishments
Taekwondo Medalist for 8 years, National and Local
Taekwondo. Varsity Team Captain, NDDU 2004
Supreme Student Government Officer for External
Affair , NDDU 2003
Affiliations
- World Taekwondo Federation
- Philippines Taekwondo Association
- Taekwondo Black Built Association
Timeline
APPOINTMENT SETTER/Inside Sales Representative
Asurion
01.2020 - 04.2023
Lead Generation Specialist
Equity Firsts Holdings
05.2014 - 12.2018
ESL Teacher
Freelance
01.2011 - 12.2013
Customer Service Associate
TELUS International
10.2009 - 11.2011
CSR/Telemarketer
Call Box
02.2006 - 12.2008
BSBA - Management Accounting
Notre Dame of Dadiangas University
01.2000 - 05.2004
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