Alcher Lorenzo
Caloocan City, Metro Manila
Summary
Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Brings the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a Customer Service Representative role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix CVG Philippines, Inc.
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Mathematics
University of Caloocan City
Congressional Road Ext, Barangay 173, North Calooc07-2024
High School Diploma -
Mystical Rose School Od Caloocan Inc
Q24W+42G, Sampaguita Rd, 177 Camarin, Caloocan, 1404-2020
High School Diploma -
Benigno Aquino Jr. High School
G, Q3C2+V37, 0 Bagong Silang St, Caloocan, Metro M04-2018
Elementary Education -
Gabriela Silang Elementary School
Phase 1, Bagong Silang Caloocan City04-2014
Skills
- Customer service
- Active listening
- Problem resolution
- Call center experience
Certification
- First Aid Training (Philippine Red Cross) Benigno Aquino Jr. High School 2017
- Pinoy Millennial Fest Mystical Rose School of Caloocan Inc. 2018
- 4th Broadcasting Seminar for Bida Konsyumer- 2019 Mystical Rose School of Caloocan Inc. 2019
- Innovation of Mathematics for the Future World University of Caloocan City 2021
- Aftermath: Boast Expertise, Adapt Diversity, and Innovates the Advanced World University of Caloocan City UCC Social Hall, Congressional Campus, Caloocan City 2022
- Complexinary: Parallel, Intersect, Connect Real World University of Caloocan City UCC Social Hall, Congressional Campus, Caloocan City 2023
Affiliations
- Christine Joy C. Dy - SK Kagawad / Banquet Attendant Barangay 176, Caloocan City / New World Makati Hotel +639195721342
- Archie A. Lagman - Police Corporal Caloocan Police Station +639353247940 Caloocan City
- Marionne Garcia - Team Leader/Ops Supervisor marionnedeleongarciarn@gmail.com +639959920542
Timeline
Customer Service Representative
Concentrix CVG Philippines, Inc.
03.2024 - Current
Bachelor of Science - Mathematics
University of Caloocan City
High School Diploma -
Mystical Rose School Od Caloocan Inc
High School Diploma -
Benigno Aquino Jr. High School
Elementary Education -
Gabriela Silang Elementary School
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