Albie Patacsil

Loan Documentation Processor

April 2022 - Current

• Responsible for collecting, preparing, coordinating, and reviewing loan
  documents to ensure compliance with company policies and procedures for
  loan products.
• Interpret loan documentation policies while analyzing applicant information,
  property details, and documentation; order all required verifications and
  documentation, and perform subsequent follow-ups.

Customer Service Representative (Credit Card Services)

July 2020 - April 2022

• Assist customers with inquiries, transactions, and account management; processing payments; resolving issues including billing disputes and fraud concerns; and providing information on credit card features and benefits.

• Manage customer inquiries, complaints, billing questions, and requests for payment extensions or services related to their subscriptions for YouTube and Play Music through various channels such as phone, email, and chat.

• Oscar Health Insurance
  Handle calls from providers, specifically from doctors, confirming their patients' coverage.
• Shopify
  Respond to client inquiries, concerns, and complaints, and manage accounts and website modifications for their online stores.
• Postmates
  Check their online ordering portal for orders and phone in those orders to the restaurant accurately.
• Uber (Email Support)
  Provide support for riders and driver partners, including resolving problems and addressing unsatisfactory experiences via email.

April 2014 - April 2015 Telus International

November 2012 - October 2013 Harte Hanks

May 2011 - July 2012 JPMorgan Chase & Co.

November 2008 - January 2011 Telus International