Alberto Rey Mendoza
Imus,CAV
Summary
- I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
- Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
- Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
- Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operation Supervisor (Mail & Print Services)
JPMorgan Chase & Co.
03.2024 - Current
- Mail and Print Supervisor – Key Responsibilities
- Mail Operations Management
- Oversee daily mailroom operations, including receipt, sorting, distribution, and dispatch of incoming and outgoing mail and packages.
- Ensure timely and accurate delivery of interoffice and external correspondence.
- Manage postage accounts, shipping vendors, and courier services to ensure cost-effective and efficient delivery solutions.
- Implement and maintain policies and procedures for secure handling of confidential and sensitive materials.
- Print and Reprographics Services
- Supervise print production schedules, ensuring timely completion of print, copy, and binding requests from departments.
- Operate and maintain high-volume printing, copying, and finishing equipment.
- Coordinate preventive maintenance and repairs of mail and print equipment with vendors.
- Monitor inventory of paper, toner, envelopes, and other supplies, and process reorders as needed.
- Team Leadership and Training
- Supervise, schedule, and evaluate mail and print room staff to maintain high levels of performance and service quality.
- Provide training on mail handling procedures, equipment operation, and safety protocols.
- Foster a team culture focused on accuracy, efficiency, and customer service.
- Process Improvement and Compliance
- Streamline workflows and introduce process improvements to enhance productivity and reduce turnaround times.
- Ensure compliance with postal regulations, corporate policies, and data protection standards.
- Track key performance metrics and prepare operational reports for management review.
- Budgeting and Vendor Coordination
- Assist in developing and managing departmental budgets, including cost tracking for supplies, postage, and maintenance.
- Liaise with external vendors for mail, courier, and print services; negotiate contracts and monitor performance.
- Customer Service and Communication
- Serve as the primary point of contact for mail and print service inquiries and problem resolution.
- Communicate effectively with internal departments to ensure service expectations are met or exceeded.
Operation Team Lead (Mail & Print Services)
JPMorgan Chase & Co.
01.2017 - 03.2024
- Lead the team coordinates all phases of print operations; assigns, coordinates, and reviews print jobs; schedules print jobs; adheres to contract guidelines; prepares specifications; estimates costs; approves proof. Works with LOBs in the development, design, and print of materials; orders supplies; prepares reports on cost of print; maintains files. Serves as contact person for vendors regarding specific print jobs; informs and educates LOBs on print standards. Operates digital press equipment; performs finishing and bindery work.
- Operating the below copiers/ scanners
- Fuji Xerox Versant 80 (High Speed Color)
- Fuji Xerox D125 (Mono)
- Fuji Xerox C2276
- HP Designjet Z6000 series
- Kodak s3060 scanner
- Kodak i4250 scanner
Assistant Technical Engineer
Broadmedic Inc.
05.2014 - 03.2016
- Supports patient diagnosing and treatment by installing, testing, calibrating, and repairing biomedical equipment; training users; maintaining safe operations. Maintains biomedical equipment by completing preventive maintenance schedules; conducting tests; following manufacturer's instructions; troubleshooting and repairing malfunctions; calling for special service; evaluating service contracts; maintaining equipment inventories.
Printcenter Specialist (Mail & Print Services)
JPMorgan Chase & Co.
05.2009 - 05.2014
- Responsible for the structure and layout of elements in printed media, such as magazines, brochures, posters and fliers. Plans, layout, and supervises the work of skilled subordinates engaged in the production of a wide variety of printed and graphic arts products. Supervises and participates as necessary in offset presswork and related duplicating operations; trains apprentices in the operation of printing equipment. Inspects work in progress and finished materials to see that quality and quantity standards are complied with. Resolves technical problems such as Auto Gradation, Print head Cleaning, and replacing consumables.
- Operating the below copiers
- Canon ImagePRESS C6000
- Canon IPF710
- Canon IR7105
- Canon IRC2550i
- Canon IR3245
- Canon IR5055
- Canon IRadv6055 / 6075
- Canon IR1024if
Laboratory Printer
Island Photo Center Inc.
08.2005 - 05.2008
- Inspects and examines printed products for print clarity, color accuracy, conformance to specifications, and external defects. Examine job orders to determine details such as quantities to be printed, production times, stock specifications, colors, and color sequences. Develop negatives and prints to produce layout photographs, using negative and print developing equipment and tools. Inspects equipment, structures, or materials to identify the cause of errors or other problems or defects. Requisitions materials such as papers, chemicals, and equipment; schedules necessary repair and service of machines; makes periodic inventory of supplies. Analyzing information and evaluating results to choose the best solution and solve problems. Monitors feeding, printing, and racking processes of presses to maintain specified operating levels and to detect malfunctions, making adjustments as necessary. Also works as a Sales staff, selling cameras and other Photoshop supplies. Sees that records of cost, production, and time worked are maintained and appropriate records submitted. Performs related work as required.
- Operating the below photo equipment
- Noritsu QSS 3001 Paper Processor
- Noritsu QSF V-50 Film Processor
Education
Diploma - Computer and Electronics Technology
STI College
Las Piñas City03-2005
Skills
- Adobe Photoshop
- Microsoft Office
- Windows and Mac OS
- Fiery Server
- Print Operations
- IT Knowledge
- Public Relations
- Staff management
- Goal oriented
- Training and mentoring
- Customer service
- Employee motivation
- Decision-making
- Attention to detail
Certification
- Leadership Training - Leadership Edge Empower Team Instructor (August 2024)
- Leadership Training - Leadership Edge Drive Performance Instructor (September 2024)
- Leadership Training - Develop Individuals for Impact and Growth (October 2025)
- Leadership Training - Build and Cultivate High Performing Teams (November 2025)
- Cybersecurity Awareness (August 2024)
- Privacy and Data Protection Awareness (February 2025)
CORE COMPETENCIES
- Experience leading a team.
- Strong problem analysis and decision-making skills.
- More than 10 years experience in the production print market
- Exemplary Customer Service Skills
- Print equipment safety procedures.
- High attention to detail
- Committed to excellence and professionalism.
- Able to work effectively with others at all levels, to relate to people from all backgrounds.
- Able to work under pressure or in stressful conditions in a fast-paced, multi-cultural environment.
- Shows positive energy even in the face of difficulties.
Timeline
Operation Supervisor (Mail & Print Services)
JPMorgan Chase & Co.
03.2024 - Current
Operation Team Lead (Mail & Print Services)
JPMorgan Chase & Co.
01.2017 - 03.2024
Assistant Technical Engineer
Broadmedic Inc.
05.2014 - 03.2016
Printcenter Specialist (Mail & Print Services)
JPMorgan Chase & Co.
05.2009 - 05.2014
Laboratory Printer
Island Photo Center Inc.
08.2005 - 05.2008
Diploma - Computer and Electronics Technology
STI College