Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
ALBERTO JR. COBRADO

ALBERTO JR. COBRADO

Psychometrician
Davao City

Summary

Results-driven call center professional with solid experience in customer service and communication. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs. Ultimately, eager to bring those, in my pursuit to transition in the field of recruitment.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

CALL CENTER AGENT (HEALTHCARE ACCOUNT)

IBEX
Davao
08.2024 - Current
  • Providing excellent customer service to patients, families, and healthcare providers, handling inquiries, resolving issues, and ensuring smooth operations within a healthcare setting.
  • Helped large volume of customers every day. approximately 30 incoming calls, with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.

CALL CENTER AGENT (DOOR DASH ACCOUNT)

ALORICA
Davao
02.2024 - 07.2025
  • Acts as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience by providing accurate information and effective solutions in addressing the Problems faced by food delivery riders (dashers)
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

BACHELOR OF SCIENCE - PSYCHOLOGY

University of Mindanao
Tagum City, Davao Del Norte, Pahilppines
01.2017 - 12.2022

Skills

Communication

Organization

Active listening

Adaptability

Documentation and reporting

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Interests

Research
Gaming/solving puzzles
Cooking
Singing / Playing guitar
Doing physical exercise

Timeline

CALL CENTER AGENT (HEALTHCARE ACCOUNT)

IBEX
08.2024 - Current

CALL CENTER AGENT (DOOR DASH ACCOUNT)

ALORICA
02.2024 - 07.2025

BACHELOR OF SCIENCE - PSYCHOLOGY

University of Mindanao
01.2017 - 12.2022

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