ALBERTO ABARING
Bacolod City,Philippines
Summary
Versatile professional with expertise in customer support, data transcription, and healthcare data analysis. Proven ability to resolve customer issues and analyze complex data to deliver actionable insights. Background includes ensuring accuracy and efficiency in data handling within healthcare, with a strong focus on customer satisfaction and problem-solving.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Annotator, Labeler, Content Moderation
THOTH GHIR US
Bacolod City, Philippines
01.2024 - Current
- Ensured product/data compliance with established guidelines and standards through thorough checks, identifying discrepancies, and providing feedback for corrections to enhance quality.
- Reviewed products against project-specific guidelines to ensure consistent quality across all items while strictly adhering to set criteria.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Healthcare Data Analyst
Notable HealthcareUbiquity Global Services
Bacolod City
01.2022 - 01.2024
- Identified issues, analysed data, and developed solutions to improve operational efficiency.
- Achieved service time goals by optimising workflow processes. and quality targets.
- Collaborated with team members to meet project objectives.
- Met schedule consistently through effective time management. using excellent planning and coordination skills.
- Maintained clean, safe working environments to eliminate accident risks.
Data Transcriber & Support Analyst
Aigent-Ubiquity Global Services
Bacolod City, Philippines
01.2020 - 01.2022
- Executed precise transcriptions and annotations of phone calls, ensuring clarity and accuracy for subsequent analysis.
- Verified data accuracy by cross-checking information against original documentation. through consistent reconciliation with documentation.
- Achieved daily production quotas by prioritising workflow effectively.
- Troubleshot issues for technical and non-technical personnel, tailoring strategies to meet diverse needs effectively.
- Developed innovative solutions to address challenges in processes, technology, and team dynamics, enhancing overall efficiency.
- Contributed to improving artificial intelligence software for real-time coaching.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maintain positive customer relations through speedy and expert service.
- Built and maintained courteous and effective working relationships.
- Refer callers to specialist services for advanced concerns, meeting individual needs.
Membership Manager
The Better Future
Bacolod City, Philippines
03.2021 - 11.2021
- Developed and implemented successful strategies to recruit new members and retain existing members.
- Developed new ways to increase member numbers and retention through proactive sales strategies.
- Supported members to achieve personal goals, encouraging member retention and referrals.
- Conducted comprehensive needs assessments to tailor membership packages to individual client requirements.
- Maintained accurate and up-to-date database of membership leads, keeping relevant members of staff notified of necessary follow-up actions.
- Maintained meticulous membership records, ensuring accuracy in billing and service provision.
Customer Support Specialist
Telstra-Teletech
Bacolod City
01.2017 - 01.2020
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer queries over phone and by email.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Technical Support Representative
Transcom Worldwide
Bacolod City, Philippines
04.2015 - 01.2017
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Provided clear and concise step-by-step technical support to guide clients.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Conducted tactical troubleshooting to identify faults.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Education
Bachelor of Science - Information Technology
VMA GLOBAL COLLEGE
Bacolod City01-2015
Skills
- Quality assurance
- Data analysis
- Content moderation
- Technical support
- Database management
- Project management
- Customer relationship management
- Time Management
- Problem Solving
- Critical thinking
- Adaptability
- Team collaboration
Certification
MikroTik Certified Routing Engineer (MTCRE)
MikroTik — Issued August 2025
Certificate No. 2508RE3665
MikroTik Certified User Management Engineer (MTCUME)
MikroTik — Issued August 2025
Certificate No. 2508UME3587
MikroTik Certified Network Associate (MTCNA)
MikroTik — Issued August 2025
Certificate No. 2508NA3569
Timeline
Annotator, Labeler, Content Moderation
THOTH GHIR US
01.2024 - Current
Healthcare Data Analyst
Notable HealthcareUbiquity Global Services
01.2022 - 01.2024
Membership Manager
The Better Future
03.2021 - 11.2021
Data Transcriber & Support Analyst
Aigent-Ubiquity Global Services
01.2020 - 01.2022
Customer Support Specialist
Telstra-Teletech
01.2017 - 01.2020
Technical Support Representative
Transcom Worldwide
04.2015 - 01.2017
Bachelor of Science - Information Technology
VMA GLOBAL COLLEGE