Applicant Tracking Systems- Oracle
Albert Isaac Albandry Nacar
Talent Acquisition Lead Assistant Manager
Bacoor City
Summary
Lead Assistant Manager with talent supporting senior managers and upper management in decision making and improved productivity. Strong organizational and communication skills with attention to detail and accuracy. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact team success.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Lead Assistant Manager
EXL Service Philippines
1 2019 - Current
- Ensure that team is meeting hiring requirements within TAT by keeping track of recruitment metrics and reports (Time to Hire, Time to fill, Cost per hire etc.)
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Provide analysis for hiring requisitions
- Source and build pool of candidates using social networking sites, job boards, and portals
- Ensure that all resources are onboarded smoothly
- Conducts research for recruitment strategies and implement process improvement
- Supported South Africa Support and Leadership Hiring
- Improved customer service levels through implementation of feedback-driven improvements to systems and procedures.
- Defined clear targets and objectives and communicated to other team members. Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members to enhance professional development and accountability in workplace.
Manager and Event Organizer
Johnson Gaming Hobby Shop
09.2017 - 12.2018
- Organizing, planning and implementing strategies to attract customers
- Coordinating retail store operations
- Tracking progress of weekly, monthly and annual objectives
- Monitor retail operating costs, budgets and resources
- Communicate with clients and evaluate their needs
- Coach and support new and existing Sales associates
- Assisted in organizing and overseeing assignments to drive operational excellence. Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
Customer Service Representative
SITEL Philippines Corporation
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
Teacher
Phases Learning Center of Saint Louis University
04.2011 - 04.2014
- Administration of various psychological tests to high school and elementary students
- Provided quarterly evaluations of co-workers and students alike
- Facilitated programs and activities that focus on Career development and Values education
- Organized and conducted group guidance activities
- Coordinates and runs enrichment programs for students and co teachers
Education
Bachelor's degree in Psychology - Human Resources Management
Saint Louis University
Benguet, Philippines 07.2007 - 04.2011
Skills
Organizational Skills
Compliance understanding
Attention to Detail
Problem-solving abilities
Team Collaboration
Organizational Skills
Expense Tracking
References
- Cornelio Pastolero, Sr. Manager, EXL Service Philippines, 09157672018
- Chinnie Obispo, Manager, EXL Service Philippines, 09062346209
Software
Onboarding Platforms
Timeline
Manager and Event Organizer
Johnson Gaming Hobby Shop
09.2017 - 12.2018
Customer Service Representative
SITEL Philippines Corporation
05.2015 - 01.2017
Teacher
Phases Learning Center of Saint Louis University
04.2011 - 04.2014
Bachelor's degree in Psychology - Human Resources Management
Saint Louis University
07.2007 - 04.2011
Lead Assistant Manager
EXL Service Philippines
1 2019 - Current