ALBERT C. MORCILLA, RN
Paranaque City, Province of Rizal
Summary
Looking forward for a career where I can use my skills, knowledge and positive attitude to add value to your company and I am eager to contribute my hard work towards the success of the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AGENT, CEL AU TRADE SALES AND SERVICE
Royal Caribbean Group
01.2025 - 03.2025
- Informed clients of policies and procedures.
- Assisting Travel Partners in booking cruise reservations
- Assisting Travel Partners in amending guest cruise reservation
Customer Service Specialist
TDCX- MALAYSIA
08.2022 - 08.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Resolved concerns regarding flight cancellations and delays
- Processed refund requests for flights
Call Center Associate
OAMPI Inc
11.2016 - 08.2024
- Assisted customers by answering questions and responding to inquiries.
- Ensured accurate members enrollment in respective plans and services
- Verified member information and coverage details (Life,Dental,Vision, Medical)
Back Office Support Representative
LizardBear Tasking
05.2015 - 11.2016
- Approved or rejected documents based on completeness and authenticity.
- Evaluated requirements such as age and driver eligibility.
Customer Service Representative
Teleperformance Center Ayala
02.2013 - 01.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed telephone hotel and flight reservations.
- Provided information on room types, availability and rates.
- Communicated reservation changes and cancellations.
Customer Service Representative
Panasiatic Solutions
06.2011 - 09.2012
- Troubleshoot technical issues for customers.
- Sold phones and prepaid cards over the phone.
- Assisted customers in resolving mobile phone and network issues.
Education
Bachelor of Science - Nursing
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines04-2009
Skills
- Customer service and care
- Goal-oriented mindset
- Ensuring customer satisfaction
- Customer complaint resolution
Additional Information
Age: 36 yrs old
Date of Birth: Sept. 17, 1988
Place of Birth: Hinigaran, Negros Occidental
Nationality: Filipino
Civil Status: Single
Gender: Male
Certification
Nurse Licensure Exam Passer
Conducted By: Professional Regulation Commission (PRC)
November 2024
Timeline
AGENT, CEL AU TRADE SALES AND SERVICE
Royal Caribbean Group
01.2025 - 03.2025
Customer Service Specialist
TDCX- MALAYSIA
08.2022 - 08.2024
Call Center Associate
OAMPI Inc
11.2016 - 08.2024
Back Office Support Representative
LizardBear Tasking
05.2015 - 11.2016
Customer Service Representative
Teleperformance Center Ayala
02.2013 - 01.2015
Customer Service Representative
Panasiatic Solutions
06.2011 - 09.2012
Bachelor of Science - Nursing
Jose Rizal University
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