Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
ALBERT C. MORCILLA, RN

ALBERT C. MORCILLA, RN

Paranaque City, Province of Rizal

Summary

Looking forward for a career where I can use my skills, knowledge and positive attitude to add value to your company and I am eager to contribute my hard work towards the success of the company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

AGENT, CEL AU TRADE SALES AND SERVICE

Royal Caribbean Group
01.2025 - 03.2025
  • Informed clients of policies and procedures.
  • Assisting Travel Partners in booking cruise reservations
  • Assisting Travel Partners in amending guest cruise reservation


Customer Service Specialist

TDCX- MALAYSIA
08.2022 - 08.2024
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Resolved concerns regarding flight cancellations and delays
  • Processed refund requests for flights

Call Center Associate

OAMPI Inc
11.2016 - 08.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Ensured accurate members enrollment in respective plans and services
  • Verified member information and coverage details (Life,Dental,Vision, Medical)

Back Office Support Representative

LizardBear Tasking
05.2015 - 11.2016
  • Approved or rejected documents based on completeness and authenticity.
  • Evaluated requirements such as age and driver eligibility.

Customer Service Representative

Teleperformance Center Ayala
02.2013 - 01.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed telephone hotel and flight reservations.
  • Provided information on room types, availability and rates.
  • Communicated reservation changes and cancellations.

Customer Service Representative

Panasiatic Solutions
06.2011 - 09.2012
  • Troubleshoot technical issues for customers.
  • Sold phones and prepaid cards over the phone.
  • Assisted customers in resolving mobile phone and network issues.

Education

Bachelor of Science - Nursing

Jose Rizal University
Mandaluyong City, Metro Manila, Philippines
04-2009

Skills

  • Customer service and care
  • Goal-oriented mindset
  • Ensuring customer satisfaction
  • Customer complaint resolution

Additional Information

Age: 36 yrs old

Date of Birth: Sept. 17, 1988

Place of Birth: Hinigaran, Negros Occidental

Nationality: Filipino

Civil Status: Single

Gender: Male

Certification

Nurse Licensure Exam Passer

Conducted By: Professional Regulation Commission (PRC)

November 2024

Timeline

AGENT, CEL AU TRADE SALES AND SERVICE

Royal Caribbean Group
01.2025 - 03.2025

Customer Service Specialist

TDCX- MALAYSIA
08.2022 - 08.2024

Call Center Associate

OAMPI Inc
11.2016 - 08.2024

Back Office Support Representative

LizardBear Tasking
05.2015 - 11.2016

Customer Service Representative

Teleperformance Center Ayala
02.2013 - 01.2015

Customer Service Representative

Panasiatic Solutions
06.2011 - 09.2012

Bachelor of Science - Nursing

Jose Rizal University
ALBERT C. MORCILLA, RN