ALBERT NARCISO MANANSALA
F&B Supervisor
Makati
Overview
4
4
Certifications
14
14
years of professional experience
Work History
Restaurant Supervisor
Pillars Investment Co.
05.2024 - 05.2026
- Handle 5-10 guest concerns per shift while maintaining calm, professional service under pressure.
- Supervise daily restaurant operations to keep service flow smooth and floor coverage steady.
- Lead, train, and motivate staff to sustain high performance and consistent service standards.
- Enforce food safety and hygiene standards across shifts to support a clean, compliant dining environment.
- Resolve customer concerns professionally to improve satisfaction and protect repeat business.
Food & Beverage Captain
Antika Lounge, Marsa Malaz Kempinski
11.2020 - 11.2023
- Supported 600-800 guests daily with attentive table service and prompt issue resolution.
- Managed front-of-house operations and coordinated service teams to keep dining room flow organized.
- Delivered premium guest experiences in a luxury dining environment through consistent, attentive service standards.
- Trained staff members and supported performance evaluations to strengthen service consistency across shifts.
- Maintained service quality, food safety & hygiene compliance, and operational standards throughout daily operations.
- Applied POS systems and cash handling practices while supporting inventory and stock control on the floor.
Food & Beverage Attendant
La Cigale Hotel
08.2017 - 11.2020
- Deliver prompt table support and resolve guest requests to strengthen satisfaction in a busy dining environment.
- Follow food safety and hygiene procedures across dining areas, service equipment, and handling routines.
- Monitor stock levels and restock service areas to keep restaurant operations running smoothly.
Bartender
Atlantis The palm
01.2016 - 01.2017
- Prepared and served beverages to international standards, maintaining consistent quality and presentation.
- Built positive guest interactions that improved the overall bar experience and supported repeat service.
- Maintained bar inventory and cleanliness, keeping service areas organized and ready for peak demand.
- Handled POS transactions and cash accurately while supporting smooth, efficient service.
Food & Beverage Attendant
La Cigale Hotel
01.2012 - 01.2016
- Supported daily restaurant operations by coordinating table setup, service flow, and guest readiness.
- Processed POS transactions and cash handling accurately while balancing checks and closing duties.
- Followed food safety and hygiene standards during service and cleanup to support compliance.
Education
TESDA Bartending Course - undefined
01-2010
Secondary Education - undefined
Becuran High School
Pampanga01-2007
Primary Education - undefined
San Matias Elementary School
01-2003
Skills
Restaurant operations management
Food safety & hygiene compliance
Inventory & stock control
POS systems & cash handling
Staff scheduling
Team leadership & staff training
Customer service excellence
Complaint handling & problem solving
Guest relations
Service recovery
Labor cost control
Budgeting
Hiring & onboarding
Performance management
Shift planning
SOP development
Restaurant compliance audits
Sales forecasting
Certification
The Art of Creating Legendary Experiences (Customer Experience Edge)
References
Available upon request
Timeline
Restaurant Supervisor
Pillars Investment Co.
05.2024 - 05.2026
Food & Beverage Captain
Antika Lounge, Marsa Malaz Kempinski
11.2020 - 11.2023
Food & Beverage Attendant
La Cigale Hotel
08.2017 - 11.2020
Bartender
Atlantis The palm
01.2016 - 01.2017
Food & Beverage Attendant
La Cigale Hotel
01.2012 - 01.2016
Primary Education - undefined
San Matias Elementary School
Secondary Education - undefined
Becuran High School