Google Suite
Albert Lee
Regional Deputy Director
Muntinlupa,Metro Manila
Summary
A volunteer leader and advocator of the Sustainable Development Goals with people skills, a passion for teaching, and extensive networks of youth organizations. Seeking the position of National Service Training Program Implementer at the Pamantasan ng Lungsod ng Muntinlupa, where I will be able to put my deep passion for meaningful youth engagement, volunteerism, and experience to good use.
Overview
11
11
Certificates
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Deputy Regional Director
Samahan ng Kabataang Boluntaryo ng Pilipinas
Santa Cruz, Laguna
04.2020 - Current
- Supervise and preside over all Regional Council meetings.;
- Address all suggestions, expressions, and voices of the Regional Councils to the National Executive Councils;
- Provide National Executive Councils with a monthly comprehensive report on the Regional Councils' initiatives, progress, and discussions;
- Represented the organization at various national and global events including Philippine Development Youth Congress, Some Good Practices of the Local Government Units, Philippine Institute for Development Studies, and National Youth Volunteers Summit.
Senior Process Executive - Sourcing & Procurement
Infosys BPM Limited - Philippine Branch
Taguig, Metro Manila
04.2018 - 10.2020
- Validate and manage all incoming cases;
- Responsible for clarifications sought by the service provider on tickets;
- Request quotes from designated preferred suppliers according to bill of material;
- Support receiving of quotes in the event of no response from supplier;
- Validate Purchase Requisition in the system and follow through to ensure prompt Approval;
- Coordinate and track delivery while stakeholders appraised of the status;
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency;
- Coordinated multi-team process initialization, reducing all associated redundancies and dependencies';
- Collaborated with Business Intelligence and Supply Chain Fulfillment Division to measure ongoing process performance, enacting changes based on historical data.
Technical Support Representative
West Contact Services, Inc.
Makati, Metro Manila
12.2019 - 02.2020
- Interview clients to gather information useful in providing recommendations and solutions to a technical problem;
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue;
- Document and track customer issues using a ticketing system to ensure quick resolution;
- Explain highly technical details to customers using simple understandable terms;
- Educate customers on the features of company products/services to minimize technical challenges;
- Produce periodic reports of technical support operations to company management.
Education
MBA - Business Administration
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa City 02.2021 - Current
Bachelor of Science - Business Management
STI College
Las Piñas City 11.2014 - 11.2017
Associate of Science - Computer Technology
ACTS Computer College
Santa Cruz, Laguna 06.2005 - 04.2007
Skills
Team Leadership Skills
Project and Program Management
Technical Acumen
Strong Communication and Customer Service Skills
Social and Community Engagement
Effective Collaboration and Partnership Skills
Coaching and Mentoring
Continuous Improvement and Innovation
Vendor and Contract Negotiations
Accomplishments
- Collaborated on the development of "Young Entrepreneurs Engaged Towards Finance Wisdom and Planning 5-Part Module and Webinar Series" with a team of 16 youth volunteers and four youth organizations. [May 2021 - Present]
- I was one of the ideators for the Mobile Community Pantry in honor of National Fishermen and Farmers Month 2021 through our program "Taglayin ang Adhikain ng Liwanag sa Agrikultura (TALA)", and we distributed good bags to 50 family beneficiaries in collaboration with Amicus and the local government units of Mabitac, Laguna, and Bacoor, Cavite. [May - June 2021]
- Third place (3rd) at the recent Philippine Development Youth Congress 2021 for Project KB -Yanihan 2.0: "Disaster Risk Reduction Management in the New Normal" [March 2021]
- As Project Head, we successfully completed the programs Pagmumuni't Pagdaramdam: I, Love, and the Other [February 2021], Kahon ng Karunungan, and Pitong Araw Para sa Kapayapaan - #7APK [August 2020] with 4 Luzon and Mindanao youth winners and over 1,000 social media engagements.
- We developed and launched our first health and disaster resilience programs, Mamamayang Kabataan Para sa Kalusugan (MAKAKALUSUGAN) and Mamamayang Kabataan Para sa Pagbangon (MAKAKALUSUGAN) as the Marketing and Public Relations Head Committee (MAKABANGON). [December 2020]
- Became the first resource speaker for our Millenial Money Habits [August 2021], Digital Citizenship [November 2020], and Digital Training of Trainers (ToT) [September 2020] Programs and Modules.
- INFOSYS Manila Salesforce Top Performer, Gold Level [2nd Quarter 2020]
Affiliations
- CareGo EMR, Volunteer Team Leader [October 2020 - Present]
- Generation Impact, Philippine Ambassador [September 2020 - Present]
- Online SDG Youth Action Forum (OSYAF), Member [August 2020 - Present]
- Samahan ng Kabataang Boluntaryo ng Pilipinas (SKBP), Regional Deputy Director for CALABARZON [April 2020 - Present]
- Philippine Red Cross, Volunteer (ID: V137603006-18834) [October 2017 - Present]
Software
Microsoft Office Suite
Oracle E-Business Suite
Salesforce Coupa and Budgetforce
SAP Field Glass
Facebook and Google Workplace
Seminars and Trainings Attended
Title: Training the Trainers Virtual Session
Organizer: HRManagement and Business Solutions, Inc.
Date: June 2, 2021
Title: Virtual Basic Volunteer Orientation Course
Organizer: Red Cross 143 Volunteer
Date: May 19, 2021
Title: Introduction to Regulatory Impact Assessment
Organizer: Center for Governance, Development Academy of the Philippines
Date: May 7, 2021
Title: Media Civics Lab Workshop Emerging Community Leaders
Organizer: Break the Free Movement and Foundation for Media Alternatives
Date: April 24, 2021
Title: Productivity and Innovation Webinar Series
Organizer: Center for Governance, Development Academy of the Philippines
Date: April 14-16, 2021
Title: Risk Communication: Communicating Resilience (Post-Activity Documents)
Organizer: Office of Civil Defense - CBTS
Date: October 29, 2020
Title: Disaster Risk Reduction and Management Mechanisms Amidst COVID-19 Pandemic
Organizer: Office of Civil Defense - CBTS
Date: October 22, 2020
Title: Engaging Volunteers during the Covid-19 Pandemic: Some Good Practices of Local Government Units (2nd Series)
Organizer: Philippine National Volunteer Service Coordinating Agency
Date: October 8, 2020
Title: Engaging Volunteers during the Covid-19 Pandemic: Some Good Practices of Local Government Units (1st Series)
Organizer: Philippine National Volunteer Service Coordinating Agency
Date: September 3, 2020
Jun 2020 Online MISMO: National Youth Volunteer Summit, National Youth Volunteers Coalition
Certification
Harvard Manage Mentor Decision Making Virtual Training - [8 hours]
Timeline
MBA - Business Administration
Pamantasan Ng Lungsod Ng Muntinlupa
02.2021 - Current
Deputy Regional Director
Samahan ng Kabataang Boluntaryo ng Pilipinas
04.2020 - Current
Technical Support Representative
West Contact Services, Inc.
12.2019 - 02.2020
Harvard Manage Mentor Decision Making Virtual Training - [8 hours]
12-2019
Harvard Manage Mentor Negotiating Virtual Training - [8 hours]
11-2019
Harvard Manage Mentor Innovation Implementation Virtual Training - [16 hours]
11-2019
Harvard Manage Mentor Leading People Virtual Training - [12 hours]
10-2019
Continuous Improvement - [10 hours]
10-2019
CS200 Customer Service Proficiency: Coach It! - [12 hours]
08-2019
BPO Design Thinking - [8 hours]
03-2019
Analytics Foundation - [8 hours]
02-2019
Excel Advanced - [12 hours]
01-2019
Agility and Kanban - [4 hours]
07-2018
CS100 Customer Service: A Way of Life - [12 hours]
07-2018
Senior Process Executive - Sourcing & Procurement
Infosys BPM Limited - Philippine Branch
04.2018 - 10.2020
Bachelor of Science - Business Management
STI College
11.2014 - 11.2017
Associate of Science - Computer Technology
ACTS Computer College
06.2005 - 04.2007