ALBERT L. ALCARAZ
Marketing Management
Quezon City
Summary
To obtain a position that will enable me to utilize my professional skills as well as contribute to the organization's goal and which would provide opportunity for my career advancement and personal growth as a marketing graduate.
Overview
15
15
years of professional experience
Work History
Operations CSR II
TELUS INTERNATIONAL
02.2022 - 12.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Online Proctor
COLLECTIVE SOLUTION
04.2021 - 01.2022
- Administered individual and group assessments according to testing guidelines
- Collaborated with other proctors to ensure consistent enforcement of testing policies across all examination sites.
- Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
- Contributed to fair assessment practices by reporting any cases of academic dishonesty or misconduct according to established procedures.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Prevented unauthorized access to exams through meticulous verification of student identification prior to entry into the testing room.
- Assisted in the accurate recording of exam results by carefully checking answer sheets for completeness and compliance with marking standards.
Costumer Service Representative
BRIDGES CARE INTERNATIONAL
01.2021 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Video Content Moderator
COLLECTIVE SOLUTION
08.2020 - 01.2021
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
Kitchen Crew Member
Jollibee Food Corporation
01.2009 - 05.2009
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
Service Crew Member
McDonald's Food Corporation
05.2008 - 11.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Education
Bachelor of Science in Business Administration - Marketing Management
COLEGIO DE SAN LORENZO
Quezon City 01.2014 - 1 2018
Skills
Oriented in Microsoft Office applications such as:
Microsoft word, excel and Powerpoint
Perseverance and motivated
Trustworthy
Teamwork
References
Jem Paula, Uy, Team Coach, (0918) 6924490, Telus International
Training
- Quezon City Treasurer’s Office (Cedula Section) Annex, Quezon City Hall, Mayaman, Diliman, Quezon City, On the job training – 320 hours April 04 – June 29. 2018
- "Output-Based Education Towards A Meaningful and Fulfilling Career" Bulwagang San Lorenzo, Colegio de san Lorenzo Quezon City February 12. 2018
- Marketing & Communication in era of Disruption Bulwagang San Lorenzo, Colegio de san Lorenzo Quezon City October 08. 2016
- Hotel and Restaurant Services Social Services Development Department (SSDD) Brgy Culiat , Quezon City February 02 up to April 30 2009
Timeline
Operations CSR II
TELUS INTERNATIONAL
02.2022 - 12.2022
Online Proctor
COLLECTIVE SOLUTION
04.2021 - 01.2022
Costumer Service Representative
BRIDGES CARE INTERNATIONAL
01.2021 - 03.2021
Video Content Moderator
COLLECTIVE SOLUTION
08.2020 - 01.2021
Bachelor of Science in Business Administration - Marketing Management
COLEGIO DE SAN LORENZO
01.2014 - 1 2018
Kitchen Crew Member
Jollibee Food Corporation
01.2009 - 05.2009
Service Crew Member
McDonald's Food Corporation
05.2008 - 11.2008